Agnes Nwabia
@agnesnwabia
Dedicated administrative and customer service professional with proven skills.
United KingdomWhat I'm looking for
I am a dedicated administrative and customer service professional with over four years of experience providing exceptional support across various sectors. My proven ability to streamline operations and enhance customer satisfaction has contributed significantly to organizational growth. I am recognized for my strong communication skills, meticulous attention to detail, and a proactive approach to problem-solving.
In my recent role as a Customer Care Agent at the Financial Times, I provided first-line support for customers, assisting them with subscriptions and technical issues through various channels. My experience as a Freelance Customer Care Agent with Onepilot allowed me to utilize tools like Zendesk to manage customer inquiries efficiently while maintaining high standards of communication. I have also worked as an Operations Associate at Otta, where I developed job profiles and ensured accurate updates to job sectors, showcasing my excellent time management skills.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Financial Times
Jan 2024 - Jan 2025 (1 year)
Provided the first line of support for customers signing up via phone. Assisted existing customers in managing their subscriptions and providing technical support via phone, email, and live chat.
Freelance Customer Care Agent
Onepilot
Nov 2022 - Jul 2023 (8 months)
Assisted customers in placing orders and managing returns/exchanges, ensuring a seamless experience. Utilised Zendesk for efficient handling of phone and email communications, maintaining strong written and verbal communication skills. Performed data entry to rectify ticket errors with high attention to detail.
Freelance Customer Experience Associate
FLOWERBX
Oct 2020 - Jan 2023 (2 years 3 months)
Provided exceptional customer support, addressing inquiries and resolving issues promptly. Assisted in streamlining order processes, contributing to increased customer satisfaction. Collaborated with logistics teams to ensure timely and accurate deliveries.
Operations Associate
Otta
Oct 2021 - May 2022 (7 months)
Developed comprehensive job profiles to enhance platform offerings, demonstrating excellent time management skills and the ability to prioritise work. Updated job sectors using Excel, ensuring accurate and current information. Coordinated remotely with internal teams and external partners to support seamless operations.
Education
Degrees, certifications, and relevant coursework
LULondon South Bank University
Bachelor of Science, Engineering
Studied engineering principles and applications at London South Bank University. Gained a comprehensive understanding of various engineering disciplines.
West Thames College
Higher National Diploma, Engineering
Completed a Higher National Diploma in Engineering at West Thames College. Developed foundational knowledge and practical skills in engineering.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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