Jane Okwara

I’m a Professional Customer Support Specialist and Virtual Assistant with experience delivering customer service, administrative support, and data management support across retail, tech, and remote freelance environments. I handle customer enquiries through phone, email, and live chat, resolving complaints and keeping processes running smoothly.

In customer-facing roles, I’ve handled 40+ customer enquiries per day via phone and chat, responding quickly and professionally to service issues. I resolve complaints efficiently, escalate more complex cases where required, and follow up to ensure full resolution.

I’m also confident supporting day-to-day operations through order processing, follow-up, and careful record management. I’ve processed payments, maintained accurate sales records and transaction documentation, updated account information, and ensured customer records stay organised across daily operations.

As a freelance Virtual Assistant, I provided remote administrative support including data entry, email management, calendar scheduling, online research, and document organisation. I use Google Workspace (Docs, Sheets, Gmail, Calendar), Microsoft Excel, spreadsheets, and CRM systems to manage inboxes, reporting, and basic data analysis—while maintaining clear communication, strong organisation, and attention to detail.