Katrina Mallory

With over a decade of experience in customer service, particularly within healthcare and administrative roles, I have honed my skills in navigating complex insurance claims and enhancing patient care. My expertise in medical terminology and effective communication has allowed me to streamline service delivery and ensure that clients receive the best possible support.

In my most recent role as a Customer Resolution Analyst at Visionary Management LLC, I focused on building positive relationships with clients by addressing their inquiries with empathy and professionalism. I take pride in my ability to resolve accounts efficiently and maintain clear communication, ensuring that clients feel valued and understood. My previous experience as a Customer Support Specialist at Vimo Inc further solidified my commitment to providing exceptional service and maintaining organized records to facilitate smooth business operations.