Kayada Dean

Reviewed medical documents for accuracy and completeness using SOAP documentation standards. Ensured compliance with quality guidelines and confidentiality policies.

Entered, updated, and maintained patient medical records with a focus on accuracy and completeness. Maintained HIPAA compliance and ensured record confidentiality.

Verified insurance and uploaded documentation for approvals while maintaining administrative accuracy. Managed inventory and processed patient supply orders and provided patient support.

Assisted members with benefits and order placement in a remote customer support environment. Resolved healthcare-related inquiries and provided customer support.

Handled inbound and outbound calls, edited applications, and conducted phone interviews. Assigned applicants to employers and supported application processing workflows.

Processed and scanned packages in a fast-paced operations environment. Maintained productivity while ensuring accurate handling and sorting of shipments.

Trained new employees and supported store operations as a team lead. Managed inventory and delivered customer service excellence.

Attended Westfield High School.