Open to opportunities

Rasheeda Aaron

@rasheedaaaron

Administrative and data operations professional specializing in HIPAA-compliant records management and high-volume customer support.

United States

Message

What I'm looking for

I’m looking for a remote administrative/data operations role where I can manage confidential records with HIPAA-compliant documentation, support customers or patients with accurate scheduling, and help streamline daily operations through precise data work.

I’m a results-driven administrative and data operations professional with extensive experience supporting remote customers and managing sensitive records. I’m known for maintaining accuracy in high-volume environments while navigating multiple systems, staying organized, and communicating professionally.

Across roles like Debt Collection Specialist and Patient Care Center Receptionist, I’ve managed inbound and outbound communications, updated and documented account information, and coordinated appointment scheduling. I process confidential information with strict compliance—including HIPAA—while maintaining detailed documentation, verifying information accuracy, and meeting productivity and documentation standards. I’ve also supported patient care coordination through remote communication and recordkeeping in EMR systems.

My background also includes customer service and support work (phone, chat, and email), customer account updates across multiple systems, and quality assurance through detailed reporting. I bring strong time management, typing and accuracy, and information processing skills to help teams run efficiently every day.

Experience

Work history, roles, and key accomplishments

Current

Debt Collection Specialist

Current

Radius Global Solutions LLC

Sep 2025 - Present (9 months)

Manage inbound and outbound communications while reviewing, updating, and documenting account information with high accuracy in a fast-paced remote environment. Maintain compliance with company and regulatory guidelines while navigating multiple systems and meeting productivity standards.

Debt Collection Customer Communications Compliance Documentation Account Updates Data Entry Quality Assurance Remote Operations

Patient Care Center Receptionist

Tribeca Pediatrics

Jan 2022 - Aug 2025 (3 years 7 months)

Coordinated high-volume inbound communications and appointment scheduling while maintaining HIPAA-compliant patient records. Processed and updated confidential patient information in EMR systems to support remote patient communication and care coordination.

HIPAA compliance EMR EHR Systems Appointment Scheduling Confidentiality Data Entry Documentation And Reporting Care Coordination

Customer Service Representative

Webhelp

Feb 2020 - Dec 2021 (1 year 10 months)

Processed customer account updates and maintained accurate documentation by entering, reviewing, and verifying information across multiple systems. Resolved customer concerns while documenting interactions for reporting and compliance purposes.

Customer Service Account Management Data Verification CRM Platforms Multi System Data Entry Compliance Documentation Reporting

Customer Support Specialist

Alorica

Aug 2019 - Jan 2020 (5 months)

Handled customer inquiries through phone, chat, and email while maintaining accurate records and processing account updates. Supported quality assurance standards through detailed reporting and recordkeeping and verified customer information for accuracy and completeness.

Customer Support Record keeping Account Updates Quality Assurance Documentation And Reporting Customer Service

Data Entry & Records Coordinator

Southern Administrative Solutions

Jan 2017 - Jul 2019 (2 years 6 months)

Entered and maintained large volumes of confidential customer and client data while reviewing documents for accuracy, completeness, and compliance. Organized electronic records and ensured timely, accurate updates to database systems.

Data Entry Records Management Document Review Compliance Quality Assurance