Open to opportunities

Hencelle Paragas

@hencelleparagas

Message

Healthcare-focused virtual assistant skilled in medical records, intake coordination, and HIPAA-compliant support.

United States

Message

What I'm looking for

I’m looking for a healthcare-adjacent virtual role where I can support patients and teams through HIPAA-compliant documentation, EMR workflows, scheduling, and insurance verification—while growing in care coordination, intake, and medical records operations.

I’m a compassionate healthcare professional with over 7 years of experience across diverse healthcare settings, bringing calm, high-quality support to every patient and team interaction. I’m proficient in providing patient care alongside clinical and administrative work like patient assessment and care coordination.

In recent roles as a Virtual Assistant & Medical Records Specialist and Virtual Assistant & Intake Coordinator, I’ve managed, organized, and maintained medical records to support ongoing cases. I request, track, and verify documentation from healthcare providers, review records for accuracy and completeness, and ensure compliance with HIPAA and legal standards.

I also bring strong scheduling, email management, and insurance verification expertise. I communicate with clients, providers, and insurance companies to obtain necessary information, coordinate referrals, and verify eligibility, benefits, co-pays, deductibles, and prior-authorization requirements.

My background includes hands-on patient-facing coordination—conducting initial assessments, monitoring progress, adjusting care plans, documenting discharge planning, and supporting crisis protocols when needed. I use EMR systems and secure databases to keep documentation accurate and confidential, and I’m certified in Homecare Administrative Staff Training and HIPAA.

Experience

Work history, roles, and key accomplishments

Current

Medical Records VA

Current

Sweeney Merrigan Law

Mar 2025 - Present (1 year 1 month)

Manage and organize medical records to support ongoing legal cases by requesting, tracking, and verifying documentation from healthcare providers. Review records for accuracy, completeness, and HIPAA/legal compliance while supporting attorneys with scheduling, correspondence, data entry, and report preparation.

Medical Records Management HIPAA compliance Case Documentation Medical Records Review Administrative Support Scheduling Data Entry

Intake Coordinator VA

Senior Helpers

Jan 2025 - Jul 2025 (6 months)

Handle intake and administrative support by managing phone calls, responding to emails, scheduling appointments, and performing data entry. Collect and verify patient information and insurance details, conduct initial assessments, and document discharge planning while maintaining regulatory compliance.

Patient Intake Initial Assessment Insurance Verification Care Coordination Discharge Planning Scheduling Data Entry Healthcare Compliance

Onboarding Coordinator VA

Synergy HomeCare

Aug 2024 - Feb 2025 (6 months)

Support employee onboarding by welcoming new hires, facilitating training sessions, and providing resources for a smooth transition. Coordinate onboarding logistics (emails, orientation meetings, checklists) while using healthcare platforms and EMR tools to support administrative workflows.

Employee Onboarding training coordination Administrative Support Welcome Communications Scheduling EMR Support

Appointment Setter VA

Florida Orthopedic Institute

Jan 2024 - Aug 2024 (7 months)

Contact potential clients and leads to schedule appointments for sales/service teams using phone and email outreach. Maintain lead management and ensure accurate CRM data entry while coordinating communications through business productivity tools.

Appointment Management Lead Generation Data Entry Sales Outreach Sales Support & Administration Scheduling coordination

Medical Assistant

Genesis Medical Group

Dec 2022 - Dec 2023 (1 year)

Support administrative and clinical operations by welcoming patients, scheduling appointments, and maintaining medical records. Perform insurance verification, assist with intake (vitals and mental health screenings), coordinate referrals, and support crisis protocols while using EMR and patient portals.

Medical Assisting Insurance Verification Patient Intake Referral Coordination EMR Medical Records Management Patient Scheduling

Patient Care Coordinator

Advance Healthcare

Nov 2020 - Nov 2022 (2 years)

Coordinate patient care throughout their treatment journey by serving as a liaison between patients, healthcare providers, and internal departments. Assist with insurance-related processes, patient communication, and healthcare documentation using EMR systems and virtual meeting tools.

Care Coordination Patient Provider Communication Medical Terminology Healthcare Documentation EMR Administrative Coordination

Insurance Verification Specialist

Horizon Ridge Nursing and Rehab

Jun 2018 - Nov 2020 (2 years 5 months)

Verify patient insurance coverage and eligibility to support accurate billing and reimbursement. Confirm benefits, copays, deductibles, and prior authorization requirements by communicating with insurance providers and maintaining records in EMR systems.

Insurance Verification Eligibility Prior Authorizations Billing Support Claims Readiness EMR