Anita Gantt

Navigate multiple cloud-based systems to support high-volume patient engagement programs and document account updates accurately. Adhere to desktop procedures, HIPAA privacy requirements, and quality standards while meeting productivity and quality benchmarks.

Processed and verified confidential healthcare documentation and medical records, ensuring 100% compliance with HIPAA guidelines. Researched documentation errors and communicated with healthcare providers to resolve discrepancies prior to record release.

Verified patient health insurance coverage, eligibility, and benefit details across electronic portal platforms. Updated patient demographic data, insurance information, and financial billing records with high accuracy.

Retrieved, reviewed, and audited high-volume medical records from diverse healthcare facilities while maintaining strict timeliness and accuracy goals. Identified missing documentation, fee/pricing discrepancies, and administrative errors; collaborated with facility staff to resolve issues promptly.

Managed high-volume customer inquiries, researched complex account issues, and logged detailed notes in record-keeping systems. Processed secure financial transactions and account adjustments following rigid data-security protocols.

Handled complex account updates, billing adjustments, and secure payment processing while managing customer data within CRM software.

Provided systematic remote technical troubleshooting, identifying platform issues and documenting cases in a central ticketing/call tracking system. Escalated unresolved system and configuration issues to Tier 2 support in a timely manner.

Collected and accurately entered participant data into a centralized database, ensuring maximum data integrity and strict procedural adherence.

Earned a high school diploma from William H. Spencer High School in Columbus, GA.