Karen Stein
@karenstein
Senior IT Technical Writer and Editor specializing in standards, QA/QC, and training.
What I'm looking for
I am a detail-oriented Senior IT Technical Writer and Editor with 30 years of experience creating and managing technical documentation, developing style guides, and establishing QA/QC processes for government and A/E/C clients. I routinely set up and run Technical Writing and Computer Training departments and serve as a user’s advocate to translate complex technical and GIS concepts into clear, accessible documentation.
My background includes producing RFP-compliant proposal content, editing multi-contributor deliverables (e.g., 21-consultant Los Alamos project), and implementing documentation standards, templates, glossaries, and version control in SharePoint. I combine hands-on testing, documentation, and training skills with strong grammar, organization, and publication management to ensure consistent, high-quality outputs.
I thrive in remote and collaborative environments, providing white-glove QA/QC, traffic control, and computer training (MS Office, Adobe Acrobat, content management). I seek roles that value excellence, quality, and continuous improvement while allowing me to add measurable value to documentation and training processes.
Experience
Work history, roles, and key accomplishments
Senior IT Technical Writer
Independent / Freelance
Jan 2020 - Present (5 years 9 months)
Set up and managed technical writing, proposal, and training departments; produced and edited RFP-compliant proposals, technical reports, SOPs, and documentation for public-sector and A/E/C clients while serving as QA/QC and standards/style developer.
Senior IT Technical Writer
Self-Employed
Sep 2009 - Jan 2020 (10 years 4 months)
Provided freelance technical writing, editing, proofreading, and computer training services, teaching MS Office and documentation best practices to clients and improving deliverable quality across projects.
Manager, Senior IT Technical Writer
West Chester County IT Department
Aug 2002 - Sep 2009 (7 years 1 month)
Established and led the Technical Writing and Training departments; authored and maintained templates, SOPs, glossaries, and SharePoint repositories, and translated GIS/IT processes into user-facing documentation and training.
Education
Degrees, certifications, and relevant coursework
Catawba College
Bachelor of Arts, English
Bachelor of Arts in English with a minor in Mathematics; coursework supported writing, editing, and analytical skills applied in technical documentation and training roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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