juliet nhlapo

As a Customer Success Manager, I manage client relationships, ensuring smooth service delivery and addressing issues. I drive account growth, manage onboarding, and collaborate with sales and product teams to enhance customer experience.

In my role as Support Service Manager, I retained clients, achieved sales targets, and managed expectations. I utilized technology to support client objectives and oversaw delivery management and client satisfaction.

As a Senior Customer Success Consultant, I provided software support, managed client issues, and collaborated with developers to ensure customer satisfaction. I focused on process improvement and client communication.

In this role, I delivered excellent customer service, provided support for Sage products, and trained users on new releases. I ensured accurate information delivery to clients and dealers.

As a Pastel Client Representative, I installed software, provided support, and managed client complaints. I ensured timely delivery of services and maintained strong customer relationships.

In my role as Office Administrator, I updated IT policies, assisted with onboarding, and managed procurement. I maintained databases and provided administrative support to the IT Manager.

Currently pursuing a Bachelor of Commerce and Information Technology, focusing on the integration of business and IT principles.

Completed the National Senior Certificate (Matric) with a focus on foundational education that prepared me for further studies.

Studied Project Management, gaining insights into managing projects effectively within various business contexts.

Achieved a National Certificate in Business Administration (Level 5), which provided me with essential skills in business operations and management.

Completed a Higher Certificate in Information Technology, focusing on the delivery of IT services and support.