Katie Thomas

Initially worked in the contact centre, rearranging customer appointments and managing high volume calls/emails. Currently responsible for allocating appointments to engineers, managing routes, and utilising Excel for scheduling efficiency. Manages and adjusts schedules in real time, responding quickly to changes.

Responded to email and phone inquiries, trained other receptionists on restaurant software and booking reservations. Managed high-volume check-ins, cancellations, and payments for guest reservations. Used Excel to create spreadsheets for covers and bookings, took table bookings via phone, email, and WhatsApp, and organised floor plans.

Greeted guests professionally, ensuring a welcoming atmosphere and addressing queries promptly to maintain high customer satisfaction. Coordinated seating arrangements, managed waiting lists, and directed guests efficiently to optimize service flow. Worked closely with staff to ensure seamless service and a positive overall guest experience.

Modelled garments during fit sessions and provided constructive feedback on fit and feel to Buyers, Designers, and Garment Technologists. Assessed garments from a wearer's perspective to ensure they met fit, quality, and style requirements, requiring confidence, speed, and accuracy. Assisted Garment Technologists and Compliance Team with general admin tasks, including filing reports and updating r

Supported challenged students to ensure engagement in learning and stay on task, encouraging positive social and emotional development. Aided the Teacher in managing difficult pupil behaviour and promoting positive behaviour. Engaged in communicative tasks with pupils, cared for pupils after accidents, and showcased artwork through creative displays.

Operated the till according to company instructions and provided the highest possible standard of customer service. Replenished stock, presented products professionally, and established correct pricing and stock rotation. Maintained high standards of hygiene, cleanliness, and safety throughout the store.

Completed a Level 3 qualification focusing on media hair and makeup techniques. Gained practical skills and theoretical knowledge relevant to the industry.

Grade: Eight A* to C Grades

Attained eight A* to C grades, including English and Mathematics.