Adelina FaguAF
Open to opportunities

Adelina Fagu

@adelinafagu

Versatile professional with expertise in hospitality and customer service.

United Kingdom
Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to enhance customer experiences.

I am a versatile and professional individual with extensive experience in hospitality, tourism, customer service, sales support, and administrative roles. My journey has equipped me with the ability to thrive in high-pressure environments while delivering exceptional client service and supporting operational efficiency. I am currently pursuing a degree in Business and Tourism, focusing on enhancing customer experiences and team coordination.

Throughout my career, I have demonstrated strong communication and organizational skills, ensuring that I manage tasks effectively and maintain a positive atmosphere for both clients and colleagues. My roles have included being a Dealer/Croupier at Genting, where I ensured compliance with regulations while providing high-quality customer service. I have also excelled in various hospitality positions, where I trained new team members and supervised operations to guarantee guest satisfaction.

My commitment to excellence is reflected in my approach to work, as I believe that excellence is not just a skill but an attitude. I am eager to bring my diverse skill set and passion for customer service to a new role where I can contribute to a team and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

GE
Current

Dealer/Croupier

Genting

Jan 2024 - Present (1 year 5 months)

Managed high-value transactions and chip exchanges with accuracy and discretion, demonstrating strong numeracy and attention to detail. Maintained game flow and atmosphere by engaging players, resolving disputes diplomatically, and managing difficult situations calmly. Reported suspicious activity to management in accordance with casino policy.

TB

Waitress/Head Waitress

Turtle Bay

Jan 2023 - Jan 2024 (1 year)

Delivered high-level customer service in a busy hospitality environment, ensuring guest satisfaction through attentive, friendly, and professional interactions. Supervised floor operations during peak hours, assigning tables, managing team rotations, and resolving customer issues effectively. Trained and mentored new team members, providing hands-on practices in guest interaction, menu knowledge,

MC

Administrative Assistant

Merceyside Consultancy

Jan 2022 - Jan 2024 (2 years)

Provided guidance and support to students regarding academic processes, course selections, deadlines, and institutional policies. Handled a variety of administrative tasks including data entry, appointment scheduling, email correspondence, and document management. Maintained organized digital and physical filing systems, ensuring secure and confidential handling of student records and personal inf

SS

Team Leader

Star Team Cleaning Services

Jan 2020 - Jan 2022 (2 years)

Supervised and coordinated a team of cleaners across multiple residential and commercial sites, ensuring high standards of cleanliness and client satisfaction. Assigned daily tasks, monitored performance, and conducted on-site quality checks to maintain consistency and efficiency. Trained new staff on cleaning procedures, safety protocols, time management, and the proper use of cleaning equipment

GR

Assistant Manager

Geppetto Restaurant

Jan 2017 - Jan 2019 (2 years)

Led front-of-house team during busy periods, providing guidance, resolving issues, and ensuring service standards were met. Handled customer complaints with professionalism and efficiency, ensuring positive outcomes and guest satisfaction. Assisted with recruitment, onboarding, and training of new staff, promoting a motivated and knowledgeable team.

Education

Degrees, certifications, and relevant coursework

Canterbury Christ Church University logoCU

Canterbury Christ Church University

Business & Tourism Management, Business & Tourism Management

Currently pursuing a degree in Business and Tourism with a focus on customer experience and team coordination. This program emphasizes understanding customer needs and effective team collaboration within the tourism sector.

GA

Genting Croupier Academy

Croupier Certification, Gaming Operations

Completed comprehensive training to become a certified croupier, focusing on precision in gaming operations and compliance with industry regulations. Developed skills in managing high-value transactions and maintaining game flow while delivering high-quality customer service.

Tech stack

Software and tools used professionally

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Adelina Fagu - Dealer/Croupier - Genting | Himalayas