Adelina Fagu

Managed high-value transactions and chip exchanges with accuracy and discretion, demonstrating strong numeracy and attention to detail. Maintained game flow and atmosphere by engaging players, resolving disputes diplomatically, and managing difficult situations calmly. Reported suspicious activity to management in accordance with casino policy.

Participated in event training, gaining practical experience in event coordination and execution. Performed virtual assistant duties, supporting various administrative tasks remotely. Conducted data entry, ensuring accuracy and organization of information for different projects.

Delivered high-level customer service in a busy hospitality environment, ensuring guest satisfaction through attentive, friendly, and professional interactions. Supervised floor operations during peak hours, assigning tables, managing team rotations, and resolving customer issues effectively. Trained and mentored new team members, providing hands-on practices in guest interaction, menu knowledge,

Provided guidance and support to students regarding academic processes, course selections, deadlines, and institutional policies. Handled a variety of administrative tasks including data entry, appointment scheduling, email correspondence, and document management. Maintained organized digital and physical filing systems, ensuring secure and confidential handling of student records and personal inf

Supervised and coordinated a team of cleaners across multiple residential and commercial sites, ensuring high standards of cleanliness and client satisfaction. Assigned daily tasks, monitored performance, and conducted on-site quality checks to maintain consistency and efficiency. Trained new staff on cleaning procedures, safety protocols, time management, and the proper use of cleaning equipment

Led front-of-house team during busy periods, providing guidance, resolving issues, and ensuring service standards were met. Handled customer complaints with professionalism and efficiency, ensuring positive outcomes and guest satisfaction. Assisted with recruitment, onboarding, and training of new staff, promoting a motivated and knowledgeable team.

Currently pursuing a degree in Business and Tourism with a focus on customer experience and team coordination. This program emphasizes understanding customer needs and effective team collaboration within the tourism sector.

Completed comprehensive training to become a certified croupier, focusing on precision in gaming operations and compliance with industry regulations. Developed skills in managing high-value transactions and maintaining game flow while delivering high-quality customer service.