Adelina Fagu
@adelinafagu
Versatile professional with expertise in hospitality and customer service.
What I'm looking for
I am a versatile and professional individual with extensive experience in hospitality, tourism, customer service, sales support, and administrative roles. My journey has equipped me with the ability to thrive in high-pressure environments while delivering exceptional client service and supporting operational efficiency. I am currently pursuing a degree in Business and Tourism, focusing on enhancing customer experiences and team coordination.
Throughout my career, I have demonstrated strong communication and organizational skills, ensuring that I manage tasks effectively and maintain a positive atmosphere for both clients and colleagues. My roles have included being a Dealer/Croupier at Genting, where I ensured compliance with regulations while providing high-quality customer service. I have also excelled in various hospitality positions, where I trained new team members and supervised operations to guarantee guest satisfaction.
My commitment to excellence is reflected in my approach to work, as I believe that excellence is not just a skill but an attitude. I am eager to bring my diverse skill set and passion for customer service to a new role where I can contribute to a team and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Dealer/Croupier
Genting
Jan 2024 - Present (1 year 5 months)
Managed high-value transactions and chip exchanges with accuracy and discretion, demonstrating strong numeracy and attention to detail. Maintained game flow and atmosphere by engaging players, resolving disputes diplomatically, and managing difficult situations calmly. Reported suspicious activity to management in accordance with casino policy.
Event Training/Virtual Assistant/Data Entry
University/Local ONG
Jan 2023 - Jan 2024 (1 year)
Participated in event training, gaining practical experience in event coordination and execution. Performed virtual assistant duties, supporting various administrative tasks remotely. Conducted data entry, ensuring accuracy and organization of information for different projects.
Waitress/Head Waitress
Turtle Bay
Jan 2023 - Jan 2024 (1 year)
Delivered high-level customer service in a busy hospitality environment, ensuring guest satisfaction through attentive, friendly, and professional interactions. Supervised floor operations during peak hours, assigning tables, managing team rotations, and resolving customer issues effectively. Trained and mentored new team members, providing hands-on practices in guest interaction, menu knowledge,
Administrative Assistant
Merceyside Consultancy
Jan 2022 - Jan 2024 (2 years)
Provided guidance and support to students regarding academic processes, course selections, deadlines, and institutional policies. Handled a variety of administrative tasks including data entry, appointment scheduling, email correspondence, and document management. Maintained organized digital and physical filing systems, ensuring secure and confidential handling of student records and personal inf
Team Leader
Star Team Cleaning Services
Jan 2020 - Jan 2022 (2 years)
Supervised and coordinated a team of cleaners across multiple residential and commercial sites, ensuring high standards of cleanliness and client satisfaction. Assigned daily tasks, monitored performance, and conducted on-site quality checks to maintain consistency and efficiency. Trained new staff on cleaning procedures, safety protocols, time management, and the proper use of cleaning equipment
Assistant Manager
Geppetto Restaurant
Jan 2017 - Jan 2019 (2 years)
Led front-of-house team during busy periods, providing guidance, resolving issues, and ensuring service standards were met. Handled customer complaints with professionalism and efficiency, ensuring positive outcomes and guest satisfaction. Assisted with recruitment, onboarding, and training of new staff, promoting a motivated and knowledgeable team.
Education
Degrees, certifications, and relevant coursework
Canterbury Christ Church University
Business & Tourism Management, Business & Tourism Management
Currently pursuing a degree in Business and Tourism with a focus on customer experience and team coordination. This program emphasizes understanding customer needs and effective team collaboration within the tourism sector.
Genting Croupier Academy
Croupier Certification, Gaming Operations
Completed comprehensive training to become a certified croupier, focusing on precision in gaming operations and compliance with industry regulations. Developed skills in managing high-value transactions and maintaining game flow while delivering high-quality customer service.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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