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Toby McCrystal

@tobymccrystal

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Scheduling Coordinator focused on efficient operations, customer communication, and team coordination.

United Kingdom

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What I'm looking for

I’m looking for a role where I can coordinate schedules, communicate clearly with teams and customers, and keep operations efficient—using my systems knowledge, customer service focus, and calm problem-solving in a fast-paced environment.

I’m an ambitious, self-motivated professional who enjoys keeping operations running smoothly under fast-paced, high-pressure conditions. I’ve built a reputation for working collaboratively, staying calm when things change, and communicating clearly with both customers and field teams.

Since October 2025, I’ve worked as a Scheduling Coordinator for M Group Energy (Metering) Limited—preparing work for engineers, updating job details on their tablets, and managing appointment changes. I respond to emails and phone calls about delays and rescheduling, resolve scheduling conflicts, and ensure jobs are closed down to prevent backlogs.

I manage a large team of engineers via MS Teams, track queries in a timely manner, and maintain regular contact with field managers. I rely on IT systems such as IFS and Excel to allocate work efficiently across different UK locations and postcodes, while logging issues and feeding back solutions to my line manager.

My background also strengthens my service mindset: I’ve worked across hospitality and kitchen roles, delivering consistent standards of cleanliness, preparation, and customer satisfaction, and I’ve done event and nightclub promotion work using planning, targets, and social media. I bring strong time management, reliable work ethic, and a willingness to learn quickly into every environment.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Coordinator

Current

M Group Energy (Metering) Limited

Oct 2025 - Present (6 months)

Coordinated daily metering schedules by pre-preparing jobs for engineers and loading updates onto workers’ tablets for first-morning dispatch. Managed high-volume email/phone communication, resolved scheduling conflicts, and used IFS/Excel and MS Teams to allocate work efficiently and prevent job backlogs.

Scheduling coordination Customer Service Email Communication MS Teams Excel Conflict Resolution Process Coordination

Kitchen Porter

Café 1901

May 2024 - Jul 2025 (1 year 2 months)

Completed full-kitchen deep cleans and supported food preparation, including organizing and putting away deliveries. Maintained strong time management and consistently delivered high standards during busy weekend service across multiple kitchen sections.

Kitchen Deep Cleaning Delivery Management Time Management Teamwork Multi Area Kitchen Support

Kitchen Porter

SOHE Restaurant, Carin Hotel Group

Dec 2022 - Sep 2023 (9 months)

Performed daily full-kitchen deep cleans using scheduled cleaning time plans to keep all tasks up to date. Supported service with occasional food preparation and deliveries while prioritizing work effectively in a fast-paced environment.

Kitchen Deep Cleaning Cleaning Schedules Prioritization Fast Paced Environment

Public Relations Promoter

Big Bad Robot Events Company

Jan 2018 - Jan 2019 (1 year)

Planned and organised event promotions through in-person activity and social media, ensuring sales forecasts and attendance targets were met or exceeded. Completed online promotion to help increase attendance and reported outcomes with verified takings to a supervisor.

Event Planning Online Marketing Sales Forecasting Takings Verification

Pizzeria Staff

Pizzeria Francesca

Jan 2022 - Present (4 years 3 months)

Prepared restaurant tables and supported pre/post-service cleaning duties. Provided front-of-house support by waiting tables and assisting with kitchen and restaurant cleaning before and after service.

Restaurant Cleaning Waiting Tables Pre And Post Service Support Customer Service Time Management Team Support

Restaurant Team Member

Ritz-Carlton Hotel

Jan 2022 - Present (4 years 3 months)

Worked full-time in a hotel restaurant, supporting service with menu and ingredient knowledge including allergen awareness for customer safety. Assisted with cleaning and preparation in both kitchen and restaurant areas while maintaining reliability through long-hours team working.

Customer Service Menu And Ingredient Knowledge Teamwork Long Hours Reliability

Public Relations Promoter

Bar 52

Jan 2019 - Present (7 years 3 months)

Coordinated event promotion for nightclub events through in-person activity and social media campaigns. Met or exceeded targets and sales forecasts by verifying takings and reporting results to a supervisor.

Event Promotion And Social Media Campaigns Sales Forecasting Takings Verification Customer Engagement

Public Relations Promoter

Aveika and Bar Livello

Jan 2019 - Present (7 years 3 months)

Planned, organised, and promoted nightclub and event campaigns in person and via social media to meet and exceed targets. Verified event takings and provided feedback to a supervisor to support future improvements.

Event Promotion Sales Forecasting Takings Reporting Customer Engagement Planning

Public Relations Promoter

Antler

Jan 2019 - Present (7 years 3 months)

Promoted nightclub and event activities using both in-person engagement and social media. Achieved and exceeded targets and sales forecasts, and verified takings with feedback provided to a supervisor.

Event Promotion Social Media Marketing Sales Forecasting Takings Reporting Communication Campaign Planning

Reception and Waitstaff

Kenilworth Hotel and RU Bar/Lounge

Jan 2018 - Present (8 years 3 months)

Provided customer service across reception, waiter duties, and general housekeeping while maintaining high cleanliness, hygiene, and professionalism. Achieved 100% positive customer feedback by responding to concerns promptly and assisting kitchen staff with prep during busy periods.

Reception Duties Customer Service Housekeeping Food And Beverage Service Feedback Team Coordination Kitchen Prep Support

Work Experience Placement

Go North East

Jan 2017 - Present (9 years 3 months)

Supported logistics and operations focused on planning, scheduling, and analysis of bus timetables. Helped identify route efficiency issues, maintained records, and coordinated with other departments to ensure buses and drivers were scheduled as planned.

Logistics Support Route Planning Coordination Record keeping Scheduling

Education

Degrees, certifications, and relevant coursework

Leeds Beckett University

Bachelor of Science with Honours, Hospitality and Business Management

2020 - 2024

Completed a Bachelor of Science with Honours in Hospitality and Business Management (2020–2024).

Newcastle College

NCFE Level 3 Diploma in Business, Business

2017 - 2020

Grade: Double merit

Completed the NCFE Level 3 Diploma in Business (2017–2020).

Newcastle College

NCFE Level 2 Diploma in Business, Business

2017 - 2020

Grade: Merit

Completed the NCFE Level 2 Diploma in Business (2017–2020).

Newcastle School for Boys

GCSE, GCSEs

2012 - 2017

Activities and societies: Represented the school in various sporting activities and events, including table tennis, tennis, athletics, rugby, and football.

Completed 7 GCSEs including English, Maths, French, and Art (2012–2017).