Katie Kazakevics

Owned commercial strategy and roadmaps for B2B market research SaaS, launched an in-house AI moderator and proprietary video conferencing tool, and automated processes to reduce study completion time by 40%, unlocking new upsell revenue.

Delivered customer journey improvements across digital banking, launched automated savings and SCA features, and led pandemic-responsive overdraft relief journeys while mentoring junior product managers.

Led migration of Online Bank to a new platform, drove agile transformation, integrated third-party engagement platform, and managed incident resolution to maintain service continuity.

Redesigned Online Bank end-to-end delivering a 6.5% satisfaction increase, led paper-free adoption workstream, and managed CMS migration to enable faster content updates and improved tracking.

Launched a cross-channel transformation programme to break down silos, embedding customer-centric and journey-focused delivery practices across channels.

Designed and implemented strategies, policies, and advisor toolkits to support mortgage negotiations, improving consistency and effectiveness across the branch network.

Planned and coordinated migration to new lending and fraud decisioning systems, ensuring continuity and strengthened risk controls during transition.

Completed an MSc in Management Science & Operational Research focusing on quantitative decision-making and operational analysis.

Grade: 2:1

Earned a BSc (Hons) in Computing & Management Science with a 2:1, combining technical computing skills with business analysis.