Lucy Robinson

Driving product strategy for a British public service broadcaster in a complex technical landscape. Leading a large-scale platform migration and infrastructure transformation, bridging user, business and technical needs across full-stack product delivery.

Managed the Product Community of Practice to foster a proactive, collaborative culture of knowledge sharing, peer learning and continuous improvement. Championed AI within the product community, driving rapid up-skilling of knowledge and capabilities to unlock client value from emerging technologies.

Led the discovery for an end-to-end assessment service in the UK public service education sector. Owned the development of the digital strategy in collaboration with Deputy Directors and Heads of Department and led organisation-wide workshops to refine and embed the strategy.

Led product delivery in a complex, multi-system environment, adapting to market volatility and evolving needs of both customers and lenders in the UK mortgage market. Responded to extreme market volatility in the UK housing sector by rapidly delivering strategic changes to lending criteria and products, proactively managing risk and evolving borrower needs in real time.

Established a Product Community of Practice and Digital Centre of Excellence to embed a collaborative, high-performing product culture. Introduced Agile frameworks, including Scrum and Kanban, to strengthen delivery capability.

Defined and delivered product strategies across multiple digital products, leading full product lifecycles. Led the end-to-end development of a new digital product from discovery and definition through to delivery, business readiness and go-to-market launch for Yahoo! Local UK.

Led end-to-end delivery of high-performing B2B and B2C lead generation websites across multiple industry verticals, using SEO-focused strategies to drive performance. Shaped and delivered performance-driven websites, embedding SEO best practices into a scalable delivery framework, driving consistent results across a multi-client portfolio.

Supported Lloyds Banking Group in delivering the international tax transparency regulation (Common Reporting Standard), enabling the collection and verification of customers' tax residency information in line with compliance requirements. Led discovery workshops and project planning, aligning technical delivery with user and business needs to ensure regulatory compliance by the mandated deadline.

Led the launch of a new digital proposition in the financial advice sector and initiated an organization-wide Agile transformation, driving it through to completion to accelerate delivery, increase customer acquisition and enable scalable growth. Delivered an Agile transformation programme, transitioning teams from Waterfall to Scrum, increasing delivery velocity, strengthening team autonomy and s

Obtained certification as a Scrum Product Owner from Pichler Consulting. This certification focused on product strategy, roadmap development, and agile product management principles.

Undertook training in Product Strategy & Roadmap development with Pichler Consulting. This course provided in-depth knowledge of defining product vision and creating effective roadmaps.

Achieved certification in Lean Kanban Foundation from The Agile Mindset. This training focused on lean principles and Kanban methodologies for optimizing workflows and improving delivery.

Became a Certified Scrum Master through Agil8 Ltd. This certification provided expertise in facilitating Scrum teams and implementing agile practices.

Completed training in Agile Project Management at The Knowledge Academy. This course covered various agile frameworks and their application in project delivery.

Attained Prince2 Practitioner certification from New Tech Institute. This certification provided a comprehensive understanding of the Prince2 project management methodology.