Open to opportunities

Charlotte Taylor

@charlottetaylor1

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Senior Product Manager with expertise in AI-driven solutions.

United Kingdom

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What I'm looking for

I am seeking a role that fosters innovation and collaboration, allowing me to leverage my product management skills in AI and user experience.

As a Senior Product Manager with a strong focus on AI-driven solutions, I have successfully led cross-functional teams to deliver innovative products that drive significant savings and improve user experiences. My recent project involved designing an AI onboarding tool that auto-generates product flows, showcasing my ability to blend technical skills with user-centric design.

At E.ON Next, I introduced mixpanel telemetry and built dashboards that resulted in a 15% improvement in activation for a key AI tool within just three months. My leadership in automating telephony journeys has saved the company approximately £4 million annually, demonstrating my commitment to leveraging technology for operational efficiency. I thrive in collaborative environments and have a proven track record of mentoring junior product managers and fostering strong design-development partnerships.

Experience

Work history, roles, and key accomplishments

AI Onboarding Tool Developer

Independent Projects

Jan 2025 - Present (7 months)

Designed and built a lightweight AI onboarding tool that auto-generates product flows based on user input. Delivered a demo-ready product in React with Material Design styling and a Mixpanel backend flow utilising Open AI and Zapier.

React Material Design Mixpanel Zapier Prompt Engineering Product Design

Senior Product Manager

E.ON Next

Apr 2023 - Present (2 years 4 months)

Introduced Mixpanel telemetry and built dashboards for all teams, enabling a 15% activation improvement on a key AI tool within three months. Drove approximately £4m/year in savings by automating key telephony journeys via weekly AI-led experiments.

Mixpanel AI User Research Product Strategy Machine Learning Jira Confluence

UI/UX Researcher

Freelance

Jan 2023 - Present (2 years 7 months)

Ran user interviews and discovery workshops to define early product direction for a B2B workflow tool targeting Product Managers. Focused on understanding user needs and translating them into actionable product insights.

User Interviews Product Management User Research

Product Manager

Currencycloud (VISA)

Feb 2022 - Present (3 years 6 months)

Led experiments and persona-driven journey tracking, boosting conversion by 5% (£8m/month). Redesigned the platform homepage, securing £400k in internal funding.

Experimentation Persona Driven Tracking Design Systems Product Management

Product Manager

Sensat

Jul 2020 - Present (5 years 1 month)

Led the product strategy for the Activation team across the full lifecycle. Embedded user research into OKRs and roadmaps, improving two target journeys by 15% and 5% respectively.

Product Strategy User Research OKRs Roadmapping UX Research Product Management

Technical Account Manager/Product Owner

Deliveroo

May 2018 - Present (7 years 3 months)

Integrated 15% of global order volume via external API in 13 markets, helping restaurant partners save 4 minutes manual work per order. Ran partner workshops to improve API design for top global brands.

API Integration Technical Account Management Product Ownership API Design Technical Support

Education

Degrees, certifications, and relevant coursework

King's College London

MA, Big Data

Grade: MERIT

Completed a Master of Arts in Big Data, focusing on advanced topics such as reverse-engineering Android applications and sentiment analysis. Explored the intricacies of AI/human workflows and the legal frameworks of GDPR and DPA.