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Kathryn Dupont

@kathryndupont

Technical Customer Success at Independent, building onboarding frameworks and adoption playbooks for customer technology implementations.

United States

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What I'm looking for

I’m aligned with Eon’s purpose of helping technology-forward teams protect and recover cloud data at scale without legacy complexity. I’m looking to bring my customer technology experience to work coordinating infrastructure, security, engineering, and business stakeholders and improving adoption and time to value.

At Independent, I build customer-success frameworks, technical onboarding plans, and adoption playbooks that turn stakeholder goals into implementation milestones and measurable value.

At Summit 360, I scaled a managed technology service from zero to 200+ enterprise and K-12 accounts. I ran quarterly business reviews and served as the primary escalation owner for complex service and billing issues.

At Lawson Software, I owned post-sale relationships for complex healthcare organizations representing $5M in annual ERP, clinical, patient-billing, and SaaS revenue. I improved retention by 15%, achieved a 20% upsell rate, and negotiated multimillion-dollar renewals and expansion contracts.

Across my work, I’ve coordinated customer, technical, and business stakeholders on infrastructure readiness, implementation, adoption, and renewals. I use Python, SQL, and reporting tools to support data quality, service visibility, and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

AI Adoption & Customer Technology Consultant

Current

Independent

Mar 2026 - Present (7 months)

Build reusable customer-success frameworks, technical onboarding plans, and adoption playbooks. Partner with stakeholders on data quality, access governance, and change enablement.

Customer Success Technical Onboarding Adoption Playbooks Data Quality Access Governance Change Management Dashboarding Executive Reporting

Microsoft Business Applications & AI

TechFluent Academy

Mar 2025 - Mar 2026 (1 year)

Guided learners through 20+ hands-on business application and AI labs, and completed Power BI and Dataverse projects. Evaluated AI and ERP use cases and produced dashboards and training artifacts.

Dynamics 365 Power BI Dataverse AI ERP UAT Training Dashboarding

Strategic Account Manager

Summit 360

Oct 2021 - Jan 2025 (3 years 3 months)

Scaled a managed technology service from zero to 200+ accounts, owning the post-sale lifecycle. Improved asset traceability by 30% and data integrity by 25%, generating $100K+ in annual savings.

Account Management Customer Success Post Sale Lifecycle Leadership QBRs Data Integrity Governance Escalation Management

Sales & Operations Manager

Native Floral

Jun 2015 - Oct 2021 (6 years 4 months)

Led a $2.5M client portfolio and 50+ associates, improving operating performance by 35% and seasonal growth by 15-20% YoY. Increased B2B client acquisition by 25%.

Sales Management Operations B2B Client Acquisition Team Leadership

Account Manager, Federal & Higher Education

Silicon Graphics International

Jun 2000 - May 2012 (11 years 11 months)

Managed $5M+ enterprise technology portfolios across federal, healthcare, and education sectors. Boosted client retention by 20% and cross-selling opportunities by 50% in one fiscal year.

Account Management Federal Higher Education Renewals Cross Selling Solution Design SLA

Account Executive, Healthcare ERP & SaaS

Lawson Software

Sep 2006 - Sep 2011 (5 years)

Owned post-sale relationships for healthcare organizations representing $5M in annual revenue. Improved retention by 15% and achieved a 20% upsell rate, negotiating multi-million-dollar renewals.

Account Management ERP SaaS Healthcare Retention Upselling Renewals Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA Cybersecurity Analyst (CySA+) curriculum, Cybersecurity

Studying CompTIA Cybersecurity Analyst (CySA+) curriculum.

Microsoft

Certifications in progress, Azure, Microsoft 365, Power BI

Certifications in progress: AZ-900 Azure Fundamentals (target completion: November 2026), MS-900 Microsoft 365 Fundamentals, and PL-300 Power BI Data Analyst.