Looking for a job

Stephen Richards

@stephenrichards

Message

I grow enterprise cloud and SaaS accounts through adoption, retention, and expansion.

United States

Message

What I'm looking for

I'm looking to help enterprise customers adopt cloud, SaaS, and collaboration technologies while driving retention, expansion, and measurable business value through strategic account management and executive engagement.

I've grown enterprise customer relationships at AWS, Google, GoTo, and Verizon by turning technology priorities into measurable business outcomes.

At GoTo, I managed a $1.5M book of business across 5,000+ accounts, driving 25–30% year-over-year revenue growth through retention, expansion, reactivation, and customer engagement. I was recognized in Q1 2025 for generating the most pipeline across the Mid-Market team.

At AWS, I managed 120 enterprise accounts and achieved 125% quota attainment through strategic account planning, executive discovery, and cloud-adoption strategies developed with Solution Architects. At Google, I exceeded quota for four consecutive years while supporting adoption of Google Cloud and collaboration technologies.

I'm also an independent technology and business consultant, building practical Microsoft 365 and SharePoint solutions that improve process visibility, content management, permissions, workflows, and user adoption. I bring CompTIA Security+ and AWS Cloud Practitioner certification to customer-facing technology work.

Experience

Work history, roles, and key accomplishments

Current

Independent Technology & Business Consultant

Current

Self Employed

Mar 2025 - Present (1 year 6 months)

Support technology adoption and business-process improvement, building Microsoft 365 and SharePoint solutions. Create repeatable processes and documentation to improve consistency and user experience.

Microsoft 365 SharePoint Power Automate PowerApps Power BI Information Architecture Process Improvement

Customer Growth Account Executive

GoTo (LogMeIn)

May 2024 - Mar 2025 (10 months)

Managed a $1.5M book of business across 5,000+ customer accounts, driving retention, expansion, and growth. Generated 25-30% year-over-year revenue growth and received Q1 2025 recognition for top pipeline generation.

Customer Success Account Management Retention Expansions Consultative Discovery Stakeholder Engagement Pipeline Management

Enterprise Account Executive

Amazon Web Services (AWS)

Mar 2022 - Aug 2023 (1 year 5 months)

Managed a territory of 120 enterprise accounts, achieving 125% quota attainment. Led discovery with C-level executives and partnered with Solution Architects to drive cloud adoption strategies.

Enterprise Sales Account Planning Cloud Adoption Executive Engagement Discovery AWS

Enterprise Account Executive

Google (via Nelson Technology / Web Help)

Jan 2018 - Mar 2022 (4 years 2 months)

Managed strategic enterprise relationships supporting Google Cloud and collaboration technology adoption. Exceeded quota for four consecutive years through consultative discovery and executive engagement.

Enterprise Sales Google Cloud Platform Collaboration Tools Consultative Discovery Executive Engagement Account Expansion

Account Executive

Verizon Communications

Aug 2014 - Jun 2017 (2 years 10 months)

Managed business customer relationships across mobility and network solutions, identifying expansion and retention opportunities. Coordinated with internal teams to support implementation and issue resolution.

Account Management Mobility Solutions Network Solutions Consultative Discovery Customer Retention