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@jeanrosetibio
Meticulous virtual assistant with expertise in customer service support.
PhilippinesI am a dedicated virtual assistant with a Bachelor of Secondary Education, graduated in 2020 from the Professional Academy of the Philippines. My experience spans several roles in customer service and administrative support, where I have honed my skills in managing remote office procedures, handling customer inquiries, and providing exceptional service. I thrive in fast-paced environments and am adept at meeting deadlines while maintaining a high standard of quality.
Throughout my career, I have worked with various companies, including Contexta Global and Optum Global Solutions, where I developed strong competencies in email handling, calendar management, and data entry. My training in social media management and graphic design using Canva has further enhanced my ability to create engaging content and manage online presence effectively. I am passionate about leveraging my skills to support teams and contribute to organizational success.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Mochi Health
Jan 2023 - Jan 2025 (2 years)
Assisted customers by answering inquiries, booking appointments, and processing medication orders. Managed payments and refunds while ensuring customer satisfaction through effective communication.
Optum Global Solutions
Oct 2020 - Apr 2022 (1 year 6 months)
Supported members by clarifying policy details, checking provider schedules, and processing claims. Managed inbound and outbound calls while ensuring eligibility checks were performed accurately.
24-7 Intouch Phil
Jan 2019 - Aug 2020 (1 year 7 months)
Provided support to customers via phone, email, and chat. Assisted with troubleshooting devices, processing payments, and managing account logins to enhance customer experience.
Contexta Global
Jun 2016 - Jan 2017 (7 months)
Provided exceptional customer service by handling email inquiries, scheduling meetings, and processing refunds. Demonstrated strong research skills and effectively managed customer complaints while maintaining accurate records.
Degrees, certifications, and relevant coursework
Bachelor of Secondary Education, Education
2016 - 2020
A meticulous professional with knowledge in making lesson plans. Participated in educational seminars and workshops, well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.
PhilippinesYou can contact Jean Rose and 90k+ other talented remote workers on Himalayas.
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