Open to opportunities

Jean Rose Tibio

@jeanrosetibio

Message

Meticulous virtual assistant with expertise in customer service support.

Philippines

Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities in customer service and administration.

I am a dedicated virtual assistant with a Bachelor of Secondary Education, graduated in 2020 from the Professional Academy of the Philippines. My experience spans several roles in customer service and administrative support, where I have honed my skills in managing remote office procedures, handling customer inquiries, and providing exceptional service. I thrive in fast-paced environments and am adept at meeting deadlines while maintaining a high standard of quality.

Throughout my career, I have worked with various companies, including Contexta Global and Optum Global Solutions, where I developed strong competencies in email handling, calendar management, and data entry. My training in social media management and graphic design using Canva has further enhanced my ability to create engaging content and manage online presence effectively. I am passionate about leveraging my skills to support teams and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Virtual Assistant

Current

Mochi Health

Jan 2023 - Jan 2025 (2 years)

Assisted customers by answering inquiries, booking appointments, and processing medication orders. Managed payments and refunds while ensuring customer satisfaction through effective communication.

Customer Management Payment Processing Communication Skills Customer Support Data Entry Problem Solving Time Management

Customer Health Support

Optum Global Solutions

Oct 2020 - Apr 2022 (1 year 6 months)

Supported members by clarifying policy details, checking provider schedules, and processing claims. Managed inbound and outbound calls while ensuring eligibility checks were performed accurately.

Policy Management Claims Management Outbound Calling Customer Support Communication Skills Time Management Problem Solving Data Entry

Customer Service Representative

24-7 Intouch Phil

Jan 2019 - Aug 2020 (1 year 7 months)

Provided support to customers via phone, email, and chat. Assisted with troubleshooting devices, processing payments, and managing account logins to enhance customer experience.

Customer Support Troubleshooting Payment Processing Account Management Communication Skills Email Support Chat Support Problem Solving Time Management

Customer Service Representative

Contexta Global

Jun 2016 - Jan 2017 (7 months)

Provided exceptional customer service by handling email inquiries, scheduling meetings, and processing refunds. Demonstrated strong research skills and effectively managed customer complaints while maintaining accurate records.

Email Scheduling Customer Service Data Entry Google Suite MS Office Customer Relationship Management (CRM)Research Administrative Support

Education

Degrees, certifications, and relevant coursework

Professional Academy of the Philippines

Bachelor of Secondary Education, Education

2016 - 2020

A meticulous professional with knowledge in making lesson plans. Participated in educational seminars and workshops, well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.