kathia Irakoze

Provided technical assistance and support to users, resolving hardware and software issues efficiently. Maintained detailed records of customer interactions and technical problems.

Engaged with clients to promote and sell products, focusing on French-speaking markets. Achieved sales targets by effectively communicating product benefits and addressing customer inquiries.

Addressed customer inquiries and resolved issues in French, maintaining high levels of customer satisfaction. Managed communication channels to provide timely and effective support.

Translated various materials between French and English languages for media content. Ensured linguistic accuracy and cultural relevance in all translated documents.

Provided direct customer support, assisting with service inquiries and resolving payment-related issues. Maintained a positive customer experience through effective communication and problem-solving.

Translated documents and communications between Serbian, French, and Kirundi for various humanitarian initiatives. Facilitated clear communication for refugees and aid workers, ensuring accurate information exchange.

Currently pursuing undergraduate studies in Biochemistry at the Faculty of Chemistry. Focuses on the fundamental principles of chemical and biological processes.

Obtained a high school degree, completing a comprehensive curriculum. Developed foundational knowledge across various subjects.