Open to opportunities

Mihajlo Stojilkovic

@mihajlostojilkovic

Message

IT professional transitioning to customer service with strong communication.

Serbia

Message

What I'm looking for

I seek a customer-facing role where I can apply my IT background, strong communication, and problem-solving to improve user experience and grow in a supportive, collaborative team.

I am a friendly, reliable, and highly organized IT professional with a background in network and technical support who is transitioning into customer service-focused roles.

With over five years of hands-on experience I have handled network and database administration, installed and maintained virtual machines and storage systems, and provided technical support to internal and external clients.

I build trust through clear technical explanations, strong communication, and consistent service; I am known as a quick learner who is adaptable and dependable in fast-paced environments.

I am passionate about resolving issues efficiently, delivering a positive user experience, and contributing to team success through patience, conflict resolution, and effective multitasking.

Experience

Work history, roles, and key accomplishments

Technician for Computer Networks

Mikrografija DOO

Jan 2021 - Jan 2024 (3 years)

Provided technical support and IT solutions to internal and external clients, integrated computer and server equipment into business operations, and maintained IT infrastructure for smooth operations.

Technical Support IT Integration Networking CRM Tools Communication Time Management Troubleshooting

Network and Database Administrator

EuroScan DOO

Jan 2019 - Jan 2021 (2 years)

Handled client network and server issues, installed and maintained virtual machines and storage systems, and built trust through clear technical communication and consistent service.