Gloria Stankovic
@gloriastankovic
Customer service representative skilled in technical support and administration.
SerbiaWhat I'm looking for
As a dedicated customer service representative with experience in both technical support and administrative roles, I thrive on resolving complex inquiries and ensuring customer satisfaction. My role at Digitec Galaxus involved assisting customers with their orders and invoices, where I adapted my communication style to meet diverse customer needs. I take pride in delivering fast and accurate responses, which has significantly enhanced customer experiences.
Previously, I served as a Senior Helpdesk Representative at NCR Corporation, where I managed technical assistance and email tracking. My time at the European Parliament further honed my administrative skills, as I provided essential support for conferences and ensured smooth operations. With a Master’s in Labour Sciences and a Bachelor’s in Law, I bring a unique blend of legal and administrative expertise to my work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Digitec Galaxus
Jan 2024 - Dec 2024 (11 months)
Assisted in resolving issues with orders and invoices while handling complex inquiries. Ensured customer satisfaction through personalized solutions and fast, accurate responses, adapting communication style to customer needs.
Helpdesk Representative Senior
NCR Corporation
Jan 2023 - Jan 2024 (1 year)
Provided technical assistance and resolved issues through email management and tracking. Handled inquiries in both English and French, ensuring effective communication and support.
Administrative Employee
Futur Simple
Oct 2021 - Oct 2022 (1 year)
Managed invoices and correspondence while providing administrative support. Ensured efficient communication and organization within the office.
Talent Success Manager (HR)
Wanted
Jan 2021 - Jan 2022 (1 year)
Sorted, reviewed, and selected applications based on criteria for vacant positions. Conducted internet research to support recruitment efforts.
Legal Assistant Internship
Amrani-Linkendael Law Firm
Jan 2018 - Feb 2018 (1 month)
Conducted in-depth legal research and prepared documents for hearings. Provided administrative support to lawyers and managed agendas.
Legal Assistant Internship
Airconnexion
Jan 2018 - Feb 2018 (1 month)
Managed incoming and outgoing correspondence, including emails and phone calls. Provided general administrative support to the team.
Education
Degrees, certifications, and relevant coursework
University of Brussels
Master, Labour Sciences
2017 - 2022
Master in labour sciences with a professional focus on management. The program included general administrative support of training and professional transition.
UBUniversity of Brussels
Bachelor, Law
2016 - 2020
Bachelor in law program focusing on various aspects of legal studies and practices.
Athénée Royal de Ganshoren
High School Diploma, General Studies
2011 - 2015
Completed high school education with a focus on languages and general studies.
Availability
Location
SerbiaAuthorized to work in
Job categories
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