BC

Open to opportunities

Bojan Caranovic

@bojancaranovic

I provide multilingual customer support and drive retention through clear communication and action.

What I'm looking for

I’m looking for a customer support role where I can use my German/English fluency, handle complaints fast and accurately, and work with systems like Freshdesk while improving customer experience with a reliable, action-focused approach.

I’m a multilingual customer support professional with experience supporting German/English customers and coordinating day-to-day service needs across multiple companies. I’ve also managed various social media accounts for German customers and worked on German/English/Serbian translation, which sharpened my communication and attention to detail.

From Communis GmbH to Foundever, Adecco, Gevekom, and more, I’ve handled customer support with a strong focus on complaint resolution and clear follow-through. I’m comfortable working with tools like Freshdesk, Navision, Salesforce, and ticketing/workflow systems, and I bring a practical, problem-solving approach to inbound support and outbound sales.

Experience

Work history, roles, and key accomplishments

GE

Current

Customer Support Specialist

Current

Gevekom

Oct 2024 - Present (1 year 6 months)

Currently provides customer support for German/English customers, handling requests and resolving customer issues.

Customer Support German English Complaint Resolution Freshdesk Microsoft Office

AD

Customer Support Specialist

May 2024 - Sep 2024 (4 months)

Provided customer support for German/English customers, managing inquiries and issue resolution.

Customer Support German English Complaint Resolution Freshdesk Microsoft Office Salesforce

FO

Customer Support Specialist

Oct 2023 - May 2024 (7 months)

Handled customer support for German/English-speaking customers, responding to requests and resolving issues.

Customer Support German English Complaint Resolution Klarna Disputes Salesforce Microsoft Office

CG

Outbound Sales Representative

Communis GmbH

Sep 2022 - Jun 2023 (9 months)

Worked in outbound sales for German customers, managing sales outreach and customer communication.

Outbound Sales German TtCall Content.Plus Customer Communications Microsoft Office

MY

Customer Support Specialist

Mytrendyphone

Apr 2019 - Sep 2022 (3 years 5 months)

Provided customer support for German/English/Serbian customers and handled customer inquiries and complaint resolution.

Customer Support German English Serbian Complaint Resolution Freshdesk Amazon eBay

Education

Degrees, certifications, and relevant coursework

FW

FH Technikum Wien

2016 - 2017

Studied at FH Technikum Wien (University of Applied Sciences for Transport and Environment) in Vienna during 2016–2017.

TK

Tehnicka skola Kladovo

Masinski tehnicar motornih vozila, Mechanical Technician (Motor Vehicles)

2012 - 2015

Completed the Masinski tehnicar motornih vozila program at Tehnicka skola Kladovo from 2012 to 2015.

Tech stack

Software and tools used professionally

Salesforce

Gmail

FreshDesk

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