Open to opportunities

Vesna Pesic

@vesnapesic

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Experienced customer support agent and language teacher skilled in clear communication.

Serbia

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What I'm looking for

I seek roles where I can use my customer support and teaching skills, work collaboratively, solve problems, and continue learning.

I am an experienced customer support agent and language teacher who explains complex concepts with patience and clarity. I prioritize active listening and clear communication to resolve issues and support learners.

In customer support, I provide exceptional service via phone, troubleshoot printing and device issues, assist with warranties, subscriptions, accounts and payments, and collaborate with internal teams to resolve complex problems.

As a teacher, I have delivered Italian (A1–C1) and English (A1–B2) instruction in academic and volunteer settings, adapting lessons for diverse learner levels and contributing to community projects.

I bring strong interpersonal skills, attention to detail, multitasking ability, and proficiency in MS Office and Windows/Mac OS. I am eager to grow, gain new skills, and contribute to team projects in customer service, education, or related roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Foundever SBA

Jan 2019 - Present (6 years 10 months)

Provide phone-based technical and account support, troubleshooting printer and device issues, resolving payment and subscription problems, and escalating complex cases to internal teams to improve customer satisfaction.

Customer Support Troubleshooting Account Management Phone Support MS Office Windows MacOS Multitasking

Italian and English Teacher

Academia Educativa

Mar 2016 - Jan 2019 (2 years 10 months)

Taught Italian (A1–C1) and English (A1–B2) using structured curricula, improving student language proficiency and classroom engagement across multiple levels.