At Jamieson Wellness, I conducted high-volume outbound calls to introduce vitamins and supplements to prospective customers, retailers, distributors, and wellness businesses. I learned about prospects’ interests and purchasing requirements, responded to inquiries and objections, and followed up with qualified prospects to schedule sales consultations or product discussions.
At Ampomaa Nyarko Stores, I helped customers find suitable grocery products and shared accurate information about features and prices. I also promoted new products and special offers through outreach and follow-up, and recommended complementary items.
At Echohouse, I handled inbound and outbound customer communications by phone, email, social media, and other channels, responding to inquiries about marketing campaigns. I investigated complaints and service concerns, followed up with clients, and maintained customer and campaign records.
I have a B.A. in Marketing and Psychology from the University of Ghana and completed Dakins Customer Service Training. My experience includes customer retention, complaint resolution, sales support, lead generation, and customer records using Salesforce Essentials, Hubspots, Microsoft Excel, Microsoft Teams, Google Sheet, and Canva.
