At Tremsol, I handled inbound and outbound customer calls, answered service questions, and followed up on unresolved cases to provide clear assistance.
I processed customer requests, account updates, and service transactions according to company procedures. When issues arose, I identified their cause, coordinated with internal departments, and followed up with customers.
At ALX, I generated and qualified leads for ALX programs, tracked follow-ups and enrollment progress in CRM systems, and worked toward call, lead-generation, conversion, and enrollment targets.
At Pearlz, I followed up on inquiries, resolved customer concerns, and supported customer loyalty. I also maintained product displays, monitored inventory, and promoted new arrivals and seasonal collections.
