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Mavis Kusi

@maviskusi

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Customer Service Representative at Medicas Hospital, handling patient requests and resolving service concerns.

Ghana

Message

At Medicas Hospital, I handled inbound and outbound customer interactions and managed patient appointments, service requests, and concerns. I also maintained accurate, confidential patient records.

At Loblaw (Canada), I made outbound calls, qualified sales leads, handled objections, and recommended complementary products. Earlier, as a Sales Representative at J.O.B Media and Business., I developed business opportunities and presented media and advertising packages.

Experience

Work history, roles, and key accomplishments

Cold Caller

Loblaw

May 2025 - Jun 2026 (1 year 1 month)

Conducted high-volume outbound cold calls to prospective customers to promote groceries, household essentials, pharmacy products, clothing, footwear, and accessories. Generated, qualified, and nurtured sales leads by engaging prospects and handling objections.

Cold Calling Lead Generation Upselling Cross Selling CRM Objection Handling Sales

Customer Service Representative

Medicas Hospital

Apr 2023 - Apr 2025 (2 years)

Handled high-volume inbound and outbound customer interactions via phone, email, and other channels, assisting customers, patients, and their families. Managed patient appointments and resolved concerns professionally.

Customer Service Inbound Calls Outbound Calls Appointment Scheduling Problem Solving patient records

Sales Representative

J.O.B Media and Business

Jan 2021 - Mar 2023 (2 years 2 months)

Generated and developed new business opportunities through cold calling, email outreach, networking, referrals, and direct prospecting. Managed the complete sales cycle and implemented upselling and cross-selling strategies.

Cold Calling Sales Cycle Management Upselling Cross Selling Negotiation Prospecting Email outreach