Looking for a job

Richard Ocran

@richardocran

Customer service representative with Cigna and SOMITRAC PLC experience handling customer inquiries, insurance leads, and logistics sales.

Ghana

Message

What I'm looking for

I'm available to work U.S. Central Time hours.

At Cigna, I conducted outbound calls about health insurance, dental coverage, and supplemental insurance, and explained plan benefits, enrollment, and eligibility. I recorded call outcomes in CRM systems and scheduled appointments for licensed insurance agents.

At SOMITRAC PLC, I presented logistics services to prospective customers and prepared sales proposals and quotations. Earlier, at Carrefour Market EKIE, I processed orders and transactions while building relationships with regular customers.

Experience

Work history, roles, and key accomplishments

Telemarketer

Cigna

Mar 2025 - Sep 2026 (1 year 6 months)

Conducted outbound calls to promote health insurance plans and followed up on leads to convert interest into qualified leads. Scheduled appointments for licensed agents and used CRM systems to track lead progression.

Outbound Calling Lead Generation CRM Customer Education Appointment Scheduling Sales Funnel Management

Sales Representative

Somitrac PLC

Jun 2023 - Dec 2024 (1 year 6 months)

Prospected new business opportunities through market research and direct outreach, presented logistics services, and prepared sales proposals to support business acquisition.

Prospecting Market Research Sales Presentations Proposal Writing Customer Relationship Management

Sales Officer

Carrefour Market EKIE

May 2021 - Apr 2023 (1 year 11 months)

Monitored customer preferences to improve sales performance, processed orders and transactions accurately, and built relationships to encourage repeat purchases.

Customer Service Order Processing Transaction Accuracy Relationship Management Sales Performance Analysis