Kate Penberthy

Lead customer experience operations, optimizing CX processes and driving retention, automation, and community engagement while managing team performance and cross-functional stakeholder collaboration.

Teach Barre and Pilates classes, curate class programs, manage studio bookings and client relationships using MindBody, and handle customer service and studio logistics.

Supported end-to-end customer journeys, mentored agents, implemented knowledge documentation and QA across channels, and helped deploy platforms to improve team productivity.

Managed boutique retail operations during peak season, handled online orders, stock transfers and assisted with ecommerce photoshoots to support inventory and visual merchandising.

Managed multi-site retail and warehouse operations, overseeing inventory, logistics, staff recruitment and training to meet sales, profitability and supply chain objectives.

Delivered customer service and administration across stores, managed stock, opened/closed store operations and supported sales through product education and teamwork.

Taught Barre and Pilates across studios, completed Mat & Reformer training, and managed class delivery in multiple cities including Sydney, Brisbane and Byron Bay.

Provided inpatient physiotherapy at Mater Private Hospital across oncology, orthopaedic, ICU and neurology wards, delivering patient care and collaborating with multidisciplinary teams.

Completed an Integrative Nutrition Health Coach program focused on health and wellness coaching and holistic nutrition principles between September 2014 and September 2015.

Completed a Bachelor of Physiotherapy (Honours) focused on clinical physiotherapy practice and allied health services from 2010 to 2013.

Attended secondary education at All Hallows' School from 2004 to 2008.