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Julie Stoll

@juliestoll

Customer operations specialist at BREATHE EDUCATION who cut monthly cancellations by approximately 50% through a redesigned customer process.

Australia

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What I'm looking for

I'm open to remote independent contractor engagements and available to work US Pacific hours. I'm relocating to Poland in early 2027.

At BREATHE EDUCATION, I progressed from front-line student support to Head of Operations, building the systems and processes behind support for 500–600 students annually. As Head of Operations, I redesigned the cancellation process and cut average monthly cancellations by approximately 50%.

As Operations Manager, I led migrations from Keap to HubSpot and from Totara to Thinkific. I also automated student grading, saving 30 minutes per class and at least US$1,500 per week in labour costs.

As Student Support Manager, I maintained an under-two-hour response-time SLA and used engagement data and customer feedback to inform improvements. Earlier, at Elixr Health Club, I managed membership renewals and cancellation enquiries.

Experience

Work history, roles, and key accomplishments

Head of Operations

Breathe Education

Jan 2025 - Dec 2026 (1 year 11 months)

Reduced churn by approximately 50% through redesigned cancellation process. Improved accounts receivable collections from 87% to 99% and cut operating overheads by $204K annually.

Customer Operations Process Design SOPs Knowledge Base Accounts Receivable Cost Control P&L management Team Leadership

Operations Manager

Breathe Education

Jan 2023 - Dec 2025 (2 years 11 months)

Led CRM migration from Keap to HubSpot and learning platform migration from Totara to Thinkific. Automated manual grading process, saving 30 minutes per class and at least $1,500 per week in labor costs.

CRM Migration HubSpot Keap Thinkific Totara Process Automation KPI Design Change Management Team Leadership

Student Support Manager

Breathe Education

Jan 2021 - Dec 2023 (2 years 11 months)

Analyzed student engagement data and set under-two-hour response-time SLA. Built and led a support team of up to five serving approximately 500 active students a year.

Data Analysis SLA Management Customer Satisfaction (CSAT)Asana Complaint Resolution Team Leadership