Monika Kowalcze

Designed The Executive Mirror, a structured interview framework for executive hiring, and developed leadership tools and workshops. Built the practice alongside postgraduate business studies.

Led 25 direct reports within a 90-employee site serving around 250 patients a day. Reduced patient complaints by 50% and increased booking retention by 25% through process redesign.

Managed a portfolio of around 60 clients with complex financial, legal and estate matters in a regulated trustee environment. Improved client satisfaction by around 25% by reorganising the financial request process.

Managed a portfolio of 120 aged care and disability clients, coordinating families, clinicians and community providers. Improved response times by around 70% and reduced complaints by redesigning the client intake process.

Supported hospital leadership on operations, governance and accreditation readiness.

Improved financial and funding-claims processes and stakeholder reporting.

Led practice operations across workflow, recruitment, onboarding, compliance and patient experience.

Owned and ran two retail businesses with a team of 6 and combined annual turnover of around A$350,000. Held full responsibility for profit and loss, budgeting, and operations, and sold both businesses during COVID-19.

Pursuing a Master of Business Administration, currently in progress.

Completed professional development in Business Analytics.

Completed a Graduate Certificate of Business in 2026.

Completed professional development in Decision-Making Strategies and Finance Foundations.