Sharon Frank

Lead the operational running of 11 units across southern NSW, providing oversight, mentoring and policy guidance to staff. Allocate work, supervise staff, manage incidents and projects, and oversee administration and training programs across the flotilla.

Manage data entry, claims-related administration and customer enquiries across face-to-face and phone channels. Maintain accurate records and support day-to-day warehouse administration in a fast-paced retail environment.

Coached clients in the use of Keap Pro, Max and Max Classic via Zoom. Planned and structured individual learning programs to build client capability and confidence with business automation systems.

Provided customer service, basic accounts receivable, specialised order processing and liaison with transport companies.

Managed day-to-day business operations in the owner's absence, including staff supervision and office administration. Maintained Keap/Infusionsoft CRM databases, automations, campaigns, webforms, landing pages and order forms, and provided remote support and technical training to customers.

Established the warehouse, production routines and quality assurance processes. Managed customer service, accounts receivable and IT equipment.

Held administration, office management, depot supervision, customer service and linehaul driving roles with JLS Express, Hills Parcel Direct, Tip Top Bakeries and Border Express. Established administration routines for a new Canberra depot and supervised administration, warehouse and driver teams.

Completed Youth Mental Health First Aid training in 2024.

Completed Provide First Aid (HLTAID003) training in 2019.

Qualified as an Australian Sailing Dinghy Instructor in 2015.

Qualified as an Australian Sailing Power Boat Instructor in 2015.