Katelyn Carlos

Communicated with clients to facilitate bill payments and educated them on necessary information. Provided first-class customer service while collaborating with the team for skill enhancement.

Communicated with clients to facilitate bill payments and educated them on necessary information. Displayed first-class customer service while collaborating with the group for skill enhancement.

Resolved customer issues and provided excellent customer service. Educated and assisted customers with technical issues related to phones, tablets, smartwatches, and internet connectivity.

Assisted customers with issues concerning orders, course cards, and printers, resolving their underlying needs. Educated customers on relevant information and collaborated with the team for performance improvement.

Assisted customers of domestic airlines with flight issues and inquiries, educating them on airline policies. Offered solutions and collaborated with the group to achieve performance goals.

Assisted customers with inquiries and purchases of medicines and other products. Read prescriptions and explained product details as needed.

Planned and managed daily activities and worksheets for students, setting both long-term and short-term goals. Monitored student progress and communicated with parents regarding their children's development.

This program is designed for professionals with an interest in various types of education work other than teaching, such as designing curriculum, instructions, and assessments. It also covers the delivery of educational programs and policies, developing educational materials, and education research, including the enhancement of non-formal education like ALS.

This program is designed for professionals with an interest in facilitating learning at the secondary level. The curriculum focused on general science education.