Open to opportunities

Joan S

@joans

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Customer service professional with 5 years of experience.

Philippines

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What I'm looking for

I am looking for a role that values communication and problem-solving, where I can contribute to customer satisfaction and continue to grow professionally.

I am a dedicated Customer Service Professional with over five years of experience in call center and support environments. My journey has been marked by a commitment to service excellence, where I have successfully handled high-volume inquiries and resolved various billing and product-related issues. My strong communication skills and efficient problem-solving abilities have consistently improved customer satisfaction.

In my previous roles, I have developed a solid foundation in data entry, administration, and educational coordination. I am proficient in tools such as Google Workspace, Microsoft Office, and various CRM platforms. My experience as a Teacher has also honed my organizational skills, allowing me to create educational content and coordinate school events effectively.

Experience

Work history, roles, and key accomplishments

Teacher

Local School

Organized lessons and student records, handling data entry in Excel for progress tracking. Created educational content using tools like Google Slides, Canva, and PowerPoint, and coordinated school events with strong organizational and communication skills.

Data Entry Microsoft Excel Google Slides Canva PowerPoint Event Coordination Communication Organizational Skills

Customer Service Representative

The Resource Group

Assisted customers with inquiries related to orders, product availability, returns, payments, and delivery status. Resolved complaints efficiently, ensuring customer satisfaction and maintaining accurate records using the company's CRM system, meeting daily performance targets.

Customer Service Order Management CRM Systems Customer Satisfaction Data Entry Communication Problem Solving Performance Tracking

Customer Service Representative

Key West Data Incorporated

Provided support for a telecommunications account, resolving billing issues, mobile plan inquiries, and technical concerns. Communicated clearly to ensure fast resolution and customer satisfaction, while maintaining accurate records of customer interactions and handling multiple requests daily.

Customer Support Telecommunications Technical Support Customer Satisfaction Communication Data Entry Problem Solving

Education

Degrees, certifications, and relevant coursework

Mindanao State University

Bachelor of Elementary Education, Elementary Education

Completed a comprehensive program focused on elementary education. Gained foundational knowledge and practical skills necessary for teaching young learners.