Reyna Anne Gabriel

Responded to customer inquiries regarding billing, order fulfillment, and account concerns, primarily via email. Turned customer complaints into satisfaction through proactive problem-solving and empathetic communication.

Coordinated with center directors and instructors to manage and update class schedules, calendars, and departmental timelines. Maintained accurate records of staff and students using CRM systems to support efficient data management.

Spearheaded recruitment and onboarding efforts for new team members including QA, trainers, and senior operations managers. Designed learning materials and onboarding content for diverse learner types.

Followed up with employees as needed with training and job satisfaction. Developed training materials for distribution regarding new hire inbound team training.

Conducted orientation sessions and on-the-job training for new hires. Reported on the progress of employees under guidance during training periods.

Engaged in learning and development opportunities to promote continued performance improvement. Resolved concerns with products or services to help with retention and drive sales.

Focused on developing teaching methodologies and in-depth knowledge of the English language. Prepared for a career in secondary education, emphasizing pedagogical skills and curriculum development.

Studied core principles of accounting and business operations. Gained foundational knowledge in financial management, business processes, and technological applications in accounting.