AEAndria Bianca Estrada
@andriabiancaestrada
Reliable customer service professional experienced in account and member support.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with experience supporting financial and e-commerce accounts, resolving inquiries, processing refunds, and updating customer information. I have a background tutoring students and providing one-on-one academic support, which strengthened my communication and patience when helping customers and clients.
I adapt quickly to changing workflows, work well under pressure and meet deadlines, and I bring strong computer literacy, critical thinking, and problem-solving skills to member services and account specialist roles. My hands-on experience at Teleperformance and an e-commerce member services role have prepared me to contribute effectively to customer-focused teams.
Experience
Work history, roles, and key accomplishments
Member Services Specialist
Storm Media Limited
Oct 2025 - Feb 2026 (4 months)
Managed e-commerce member services (Oct 2025–Feb 2026), handled order status checks, refunds, cancellations, reship requests, and updated customer information.
TEServed as Financial Account Specialist (Dec 2022–Oct 2025), managed account inquiries, processed refunds, checked balances, and handled card replacements to resolve customer issues.
Customer Service Representative
University of Caloocan City
Jan 2019 - Dec 2022 (3 years 11 months)
Handled account inquiries and customer concerns (2019–2022), updated personal information, processed refunds and card replacements, and maintained account records.
Private Tutor
Self Employed
Jan 2017 - Dec 2019 (2 years 11 months)
Provided one-on-one tutoring to students (2017–2019), assisting with homework, projects, test preparation, and improving understanding of key concepts.
Education
Degrees, certifications, and relevant coursework
AMA Computer College Caloocan Campus
Computer Studies
Attended AMA Computer College Caloocan Campus with coursework focused on computer-related subjects and practical skills.
San Jose Elementary/High School
High School Diploma, General Secondary Education
2007 - 2016
Completed elementary and high school education at San Jose, developing teamwork, adaptability, and ability to meet deadlines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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