Kate Locke

Managed high-volume point-of-sale systems, stock tracking, and inventory records while delivering personalised customer advice. Drove sales through upselling, handled objections, and met targets for transaction value, items per transaction, and efficiency.

Delivered fast, compassionate telephone triage under strict time constraints, communicating clearly with customers in urgent or distressing situations. Used specialist systems to document interactions and maintained compliance with NHS protocols and GDPR data protection rules.

Handled large volumes of inbound telephone enquiries, resolving concerns to protect subscription revenue. Navigated Salesforce CRM and internal systems to log details and update live records, consistently exceeding KPIs for service quality, churn reduction, and efficiency.

Processed and archived sensitive legal documentation with precision and maintained accurate court filing systems and databases. Communicated with stakeholders to resolve queries while adhering to strict confidentiality and regulatory procedures.

Night Receptionist & F&B Assistant at Penta Hotels.

Photographer & Marketing Assistant at Invoke Jewellery.

Sales Executive at Stonegate Group Bars.

Provided fast, friendly front-of-house service to large numbers of customers under pressure. Recommended premium products and upgrades to increase revenue while resolving questions and concerns professionally.

Completed transcription work for the University of Derby, producing accurate, well-formatted outputs. Delivered work independently to support assigned tasks.

Charity Fundraiser at Women’s Aid.

Completed a BSc (Hons) in Psychology, covering behavioural analysis, communication dynamics, and research methods.

Completed A-Levels at Phoenix Collegiate Sixth Form.

Completed GCSEs (A-C) at Phoenix Collegiate High School.