Oreo GamersLive

Provided exceptional customer service to cardholders, efficiently resolving inquiries and issues. Assisted customers with account management, including balance inquiries, payments, and card activation, while educating them on credit card features, benefits, and rewards programs. Handled over 50 inbound calls daily, consistently maintaining a 90% customer satisfaction rate, and collaborated with th

Proficiently mixed and served a wide range of alcoholic and non-alcoholic drinks, maintaining consistent quality and assisting with allergy information. Adapted service based on individual needs and preferences, regularly restocking ingredients and garnishes. Familiarized with the bar’s and restaurant menu, including both drinks and food deals/offers.

Cooked healthy meals to uplift clients and meet dietary requirements, promoting community engagement and a sense of belonging. Reported on patients' health and mobility progress, maintaining excellent continuity of care, and worked collaboratively with other support workers to maintain holistic care for clients. Assisted patients with daily personal, hygiene, and incontinence care, tracked expense

Greeted customers warmly and professionally, promptly directing them to allocated tables, and maintained attractive, clean, and orderly spaces. Elevated guest experiences by delivering tailored, personalized customer service, keeping customer satisfaction high during peak times and promotions. Promoted current offers through creative promotional displays and targeted upselling, attentively taking

Ensured accurate and timely processing of customers' details, maintaining a natural flow during calls. Coordinated with management to maintain an organized workflow and efficiently manage admin, handling customer information with utmost care and aligning it with company policy and GDPR. Maintained SLA for bookings, call times, and call quality, while also onboarding customers onto the Restart Sche

Undertook advanced studies in scriptwriting, focusing on narrative development, character creation, and dialogue for various media. Developed skills in adapting stories for film, television, and radio, culminating in a major script project.

Completed a comprehensive Bachelor of Arts program in Film, Television, and Radio, covering theoretical and practical aspects of media production. Gained expertise in areas such as directing, editing, sound design, and broadcast techniques.

Acquired foundational knowledge and practical skills in digital marketing through a Level 2 Certificate program. Covered key areas including social media marketing, search engine optimization, and content creation strategies.