Inshaa Kang
@inshaakang
Graduate with strong customer service and administrative skills.
ZimbabweWhat I'm looking for
I am a graduate with a BA Hons in Sociology, passionate about delivering high-quality work and excelling in team environments. My experience spans various roles, including employment consultancy and administrative support, where I have honed my skills in customer service, data handling, and decision-making.
Throughout my career, I have worked with diverse populations, providing tailored support to individuals seeking employment. My role as an Employment Advisor involved managing a caseload of clients, guiding them through job readiness, and helping them transition from welfare to sustainable employment. I pride myself on my ability to communicate effectively and make informed decisions swiftly, ensuring that each client receives the support they need.
In addition to my professional experience, I have volunteered with the Police, gaining valuable insights into community engagement and administrative operations. Currently, I am pursuing a CIPD Level 3 in Human Resources to further enhance my skills and knowledge in the field.
Experience
Work history, roles, and key accomplishments
Reviewer
Home Office
Apr 2024 - Jan 2025 (9 months)
Reviewed in and out of country immigration and asylum cases, demonstrating an autonomous approach to workload management. Made decisive actions on cases while maintaining strong communication and efficient decision-making.
Employment Consultant
Afghanistan and Central Asian Association
Jul 2023 - Oct 2023 (3 months)
Managed a caseload of customers, ensuring effective contractual activity and addressing personal and contextual constraints to employment. Provided direct employment support including job search guidance, CV writing, and soft-skills development.
Employment Advisor
Fedcap Employment Ltd
May 2021 - Apr 2023 (1 year 11 months)
Specialized in tailoring employment support for individuals on Universal Credit, mentoring clients back into sustainable employment. Managed a caseload of 70+ clients, updating internal databases and handling queries.
Helpdesk Advisor
Royal Voluntary Service
Apr 2020 - Jan 2021 (9 months)
Served as a call handler for vulnerable individuals during the COVID-19 pandemic, providing duty of care and compassion. Assisted with assigning volunteers for food, medication, and transportation, and handled safeguarding for high-risk clients.
HR Administrator
Draycott Nursing and Care
Dec 2019 - Mar 2020 (3 months)
Worked as an HR Administrator, supporting the Head of HR with data input and metrics such as employee absences. Maintained the HR system, updated employee data, and supported payroll and onboarding/offboarding processes.
Sales Advisor
BSKYB, Osterley
Jul 2011 - Dec 2019 (8 years 5 months)
Provided sales advice with extensive knowledge of products, pricing, and packages within a media company. Created daily sales reports using MS Office macros and managed high call volumes while dealing tactfully with difficult customers.
Education
Degrees, certifications, and relevant coursework
KUKingston University
BA Hons in Sociology with media and cultural studies, Sociology with Media and Cultural Studies
Graduated with a Bachelor of Arts with Honors in Sociology, focusing on media and cultural studies. Developed a strong understanding of sociological theories and their application to contemporary media and cultural phenomena.
Lampton School
GCSE Levels, General Studies
Grade: 5+ A-C
Obtained 5+ A-C GCSE levels, including English and Mathematics. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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