Ariel Baruc

Monitored support queues for volume buildups and took action to address service levels. Provided clear root cause analysis for dips in response and resolution times.

Monitored and analyzed data trends related to employee activities, call volumes, and service levels. Collaborated with team leaders and managers to improve service and internal performance.

Handled hundreds of inbound calls for holiday bookings, ticket sales, and refund claims. Ensured excellent customer experience and managed difficult customer interactions effectively.

Managed content and analyzed social media trends, implementing growth strategies and engaging with the audience. Scheduled meetings, reviewed contracts, and produced data reports for business growth.

Drafted legal documents and assisted qualified solicitors in meetings and decision-making processes. Gained real-life experience in legal practice.

Reviewed and drafted legal files, assisting judges in understanding cases and their judgments. Attended criminal and civil cases to gain insight into court proceedings.

Investigated and resolved customer complaints, including financial, fraud, and PPI-related issues. Managed a caseload, liaising with internal and external clients to reach fair outcomes.

Dealt with customer complaints and queries regarding late payments, poor service, and loss of service. Ensured customer satisfaction by providing optimal solutions while adhering to company policies.

Handled PPI complaints and conducted end-to-end reviews and investigations to meet quality and productivity targets. Demonstrated excellent communication skills and attention to detail.

Managed inbound and outbound calls related to customer complaints for Volkswagen Group leasing cars. Investigated issues, processed payments, and handled contract queries using various systems.

Advised customers on suitable American Express cards and their benefits. Arranged loan repayments and helped clients find optimal repayment strategies based on their personal circumstances.

Completed a Bachelor of Laws degree, gaining a comprehensive understanding of legal principles and practices. This foundation supported my subsequent roles in the financial sector and complaint handling.

Grade: Distinction* (A*) in Law, Business Studies Diploma, Physical Education

Achieved Distinction* (A*) in Law, Business Studies Diploma, and Physical Education. This period developed strong analytical and critical thinking skills, preparing for higher education.

Grade: A* - Physical Education, A - French, A - Religion Education, B – Mathematics, BB - Double Science, B – IT, C - English Language

Obtained strong grades in various subjects including A* in Physical Education, A in French and Religion Education, and B in Mathematics, Double Science, and IT, with a C in English Language. These studies provided a broad academic foundation.