Kate Aguilar

I’m a Medical Scheduling Coordinator experienced in high-volume patient scheduling, registration, and referral coordination in a fast-paced dermatology practice. I handle 50+ inbound calls daily while keeping customer service standards strong.

I verify and obtain authorization for HMO, PPO, Medicare, and Medi-Cal plans, ensuring accurate patient financial clearance. In my role, I’ve reduced claim denials by ~15% through careful insurance processing and documentation.

I maintain precise patient records and appointment data using ECW and EMA systems, with 40+ WPM data entry and 10-key by touch. I also support pre-appointment documentation and coordinate referrals/authorizations, reducing scheduling delays by ~20%.

I’m committed to HIPAA compliance and confidentiality, and I enjoy solving patient questions, scheduling conflicts, and account issues. Bilingual communication in English/Spanish and strong teamwork help me partner effectively with providers and administrative teams.