Lucky Future

I am a dedicated Medical Scheduler with over three years of experience in high-volume patient coordination. My journey has allowed me to work with reputable organizations such as CVS Health and One Medical, where I honed my skills in remote scheduling and EMR systems. I pride myself on delivering exceptional patient service, ensuring that every interaction is handled with care and professionalism.

At One Medical, I successfully conducted over 50 daily outbound calls to schedule various medical appointments, achieving a remarkable 95% patient satisfaction rate. My ability to provide clear preparation instructions via email and phone has significantly reduced scheduling errors by 20%. Additionally, my experience at CVS Health MinuteClinic involved scheduling more than 300 weekly appointments across multiple clinic locations, where I also took on the responsibility of training new hires on essential scheduling protocols.