Jessica Gonzalez

I’m an enthusiastic Medical Support Assistant with a dedicated work ethic and strong people skills, committed to “responsible and challenging” work that improves the patient experience. Since August 2023, I’ve supported the Lung Nodule department by managing check-in, engaging patients in pleasant conversations, and handling multi-phone lines to ensure concerns are met or transferred to the right department.

I schedule RTC’s using Vista GUI, reschedule and block columns for providers when needed, and maintain a tracking system to ensure consult follow-up is scheduled timely. I also facilitate/process secure messaging with patients and the interdisciplinary team, support appointments and outside patient referrals using interdisciplinary care policies and procedures, and participate in huddles and team meetings to plan daily patient care. With earlier experience as a Receptionist and in medical billing (including AR/accounts receivable, collecting and posting payments, and updating medical information in the HMS system), I bring dependable, detail-oriented service backed by Medical Terminology knowledge and HIPAA-certified confidentiality.