Open to opportunities

Marie Duclerne

@marieduclerne

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Medical Scheduling & Patient Access specialist with 6+ years using Epic EMR to improve access and accuracy.

United States

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What I'm looking for

I’m looking for a patient-focused role where I can use Epic EMR to schedule efficiently, verify insurance accurately, and coordinate care with clinical teams—while maintaining HIPAA compliance and supporting fast, positive patient experiences.

I’m a Medical Scheduling and Patient Access professional with 6+ years of experience supporting high-volume healthcare operations. I focus on scheduling appointments, managing provider calendars, verifying insurance, and assisting patients by phone to ensure timely access and positive patient experiences.

I bring deep hands-on expertise in Epic EMR, with a strong commitment to documentation accuracy and coordinated care between patients, clinics, and providers. In my recent roles, I’ve reviewed and verified 100–150 patient records daily, processed 25–50 medical documents with 98% accuracy, and scheduled/register/update 20–60 patients daily while handling 30–70 inbound calls—always maintaining strict HIPAA compliance and high productivity.

Experience

Work history, roles, and key accomplishments

Current

Medical Scheduling Specialist

Current

Freelance Healthcare Administration

Sep 2024 - Present (1 year 9 months)

Reviewed and verified 100–150 patient records daily for payer compliance, flagging discrepancies that impacted scheduling and continuity of care. Managed electronic task queues and documentation workflows while maintaining strict HIPAA compliance.

Patient Access Insurance Verification HIPAA compliance

Record Management Specialist

EmpowerMe Wellness

Aug 2023 - Sep 2024 (1 year 1 month)

Processed 25–50 medical documents daily with 98% accuracy to support scheduling workflows and appointment readiness. Coordinated 15–35 provider-office calls daily for required documentation and maintained 80%+ productivity while documenting in CRM systems.

Record Management Scheduling HIPAA compliance

Patient Access Representative II

BJC Health

Jun 2019 - Aug 2023 (4 years 2 months)

Scheduled, registered, and updated appointments for 20–60 patients daily using Epic EMR while handling 30–70 inbound calls for scheduling, registration, and billing inquiries. Verified insurance eligibility, explained preparation instructions, and coordinated with clinical teams to resolve scheduling conflicts.

Appointment Scheduling Referral Coordination HIPAA compliance Inbound Calls