Open to opportunities

kasifa wulasha

@kasifawulasha

Message

I lead teams, strengthen client relationships, and ensure accurate banking operations.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can lead teams, build trusted customer relationships, support business growth, and ensure accurate, compliant financial operations.

I've led team organisation, data collection and review, reporting, account balancing, and customer service at Black Mountains Limited.

At Sterling Bank Plc, I built and nurtured client relationships, served as the interface between customers and the bank, and provided tailored solutions that supported trust, satisfaction, retention, and business growth. I also drove sales through upselling, cross-selling, and new business development while meeting sales targets.

My banking operations experience includes local and international funds transfers, trade-related payments, salary payments, remittances, account reconciliation, branch account balancing, and adherence to Central Bank guidelines.

I'm detail-oriented in customer interaction, record keeping, resolving discrepancies, and responding promptly to customer concerns. I hold a Master of Financial Economics and a bachelor's degree in Economics.

Experience

Work history, roles, and key accomplishments

Head of Teams

Black Mountains Limited

Feb 2019 - Dec 2025 (6 years 10 months)

Led team organisation and management, oversaw data collection and review, handled team reports, and balanced team accounts.

Team Management Data Collection data review Data Entry Customer Service Relationship Management

Relationship Manager

Sterling Bank Plc

Jun 2017 - Jul 2019 (2 years 1 month)

Built and nurtured strong client connections, acted as the main interface between the bank and customers, and drove sales through upselling and cross-selling.

Complaint Resolution Customer Relationship Management Sales Upselling Cross Selling Business Development Customer Satisfaction Record keeping Audit Compliance

Funds Transfer Officer

Sterling Bank Plc

Jul 2015 - Jun 2017 (1 year 11 months)

Processed local and international money movements, handled trade-related payments, and reconciled accounts ensuring accuracy with Central Bank guidelines.

Data Entry Customer Service Cash Management