Ebere Adibe
@ebereadibe
Client Relations Manager at STANBIC IBTC BANK PLC, improving customer experience through complaint resolution and service process improvements.
NigeriaWhat I'm looking for
At STANBIC IBTC BANK PLC, I lead customer service operations and teams, manage complaints and escalations, and work to maintain service standards. I’ve enhanced customer experience through proactive complaint management and process improvements.
Previously at OCEANIC BANK PLC / ECOBANK NIGERIA, I managed branch-wide customer service operations, supported customer onboarding, and implemented service quality controls. I’m seeking to bring my client-facing leadership and relationship management experience to a Manager, Client Relations role within a Health Management Organization.
Experience
Work history, roles, and key accomplishments
Branch Service Manager
Stanbic IBTC Bank PLC
Jan 2015 - Present (11 years 10 months)
Managed branch service operations and ensured service excellence. Oversaw customer service teams and drove customer satisfaction initiatives.
Asset Custodian
Stanbic IBTC Bank PLC
Jan 2015 - Present (11 years 10 months)
Managed asset custody responsibilities ensuring integrity and compliance. Supported operational excellence and regulatory compliance.
Team Lead, Customer Service
Stanbic IBTC Bank PLC
Jan 2015 - Present (11 years 10 months)
Lead customer service operations and ensure exceptional service delivery across all customer touchpoints. Supervise and develop customer service teams to achieve organizational service objectives.
Head, Funds Transfer Unit
Ecobank Nigeria
Mar 2008 - Feb 2012 (3 years 11 months)
Led the funds transfer unit ensuring efficient and accurate processing of transactions. Managed team performance and service delivery.
Head, Customer Service Unit
Oceanic Bank PLC
Mar 2008 - Feb 2012 (3 years 11 months)
Managed branch-wide customer service operations and led customer engagement initiatives. Supervised customer onboarding and implemented service quality controls.
Customer Service Officer
Oceanic Bank PLC
Mar 2008 - Feb 2012 (3 years 11 months)
Served as a primary point of contact for customers, managing inquiries and service requests. Maintained strong customer relationships through professional engagement.
Head, Funds Transfer Unit
Oceanic Bank PLC
Mar 2008 - Feb 2012 (3 years 11 months)
Led the funds transfer unit ensuring efficient and accurate processing of transactions. Managed team performance and service delivery.
Head, Customer Service Unit
Ecobank Nigeria
Mar 2008 - Feb 2012 (3 years 11 months)
Managed branch-wide customer service operations and led customer engagement initiatives. Supervised customer onboarding and implemented service quality controls.
Customer Service Officer
Ecobank Nigeria
Mar 2008 - Feb 2012 (3 years 11 months)
Served as a primary point of contact for customers, managing inquiries and service requests. Maintained strong customer relationships through professional engagement.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Master of Business Administration, Business Administration
Master of Business Administration (MBA) from the University of Nigeria, Nsukka, completed in 2009.
University of Nigeria, Nsukka
Bachelor of Science, Banking and Finance
Bachelor of Science in Banking and Finance from the University of Nigeria, Nsukka, completed in 2005.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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