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Tosin Oguntuase

@tosinoguntuase

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I lead banking collections, remittances, reconciliation, and regulatory reporting for high-value transactions.

Nigeria

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What I'm looking for

I’m looking for opportunities to lead banking operations, collections, remittances, reconciliation, and regulatory reporting while improving service delivery, controls, and process automation.

At Union Bank of Nigeria, I coordinate government collections and remittances, regulatory returns, reconciliations, and customer issue resolution. I’ve overseen corporate remittances exceeding ₦725M and monitored reconciliation pipelines above ₦2.7B while maintaining zero regulatory infractions and penalties.

I work closely with transaction banking teams, government agencies, regulators, consultants, auditors, and partners to resolve exceptions and improve payments and collections processes. My experience spans frontline service, branch operations, transaction monitoring, settlement, financial controls, and team leadership.

Experience

Work history, roles, and key accomplishments

Current

Unit Head, Franchise & Government Collections and Remittances

Current

Union Bank of Nigeria

Jan 2025 - Present (1 year 7 months)

Coordinates all government-related collections and remittances across the bank, maintaining zero regulatory infractions and penalties. Collaborates with the transaction banking team to develop and refine payments and collections solutions.

Collections Remittances Regulatory Reporting Stakeholder Engagement Process Improvement Automation Customer Service

Team Lead, Remittances & Regulatory Reporting

Union Bank of Nigeria

Jan 2024 - Jan 2025 (1 year)

Delivered prompt, accurate support to customers and partners while meeting service-level expectations with minimal supervision. Resolved complex issues by identifying root causes and coordinating with cross-functional teams.

Customer Support Issue Resolution Cross functional Coordination Compliance Operations Monitoring Zendesk Internal Ticketing Tools Data Integrity Service Level Management

Transactions Monitoring & Settlement Officer

Union Bank of Nigeria

Jan 2023 - Dec 2024 (1 year 11 months)

Monitored daily operational queues and prioritized pending requests to ensure timely resolution within service levels. Used Zendesk and internal ticketing tools to resolve customer cases end-to-end, coordinated with internal teams, and maintained activity logs for audit purposes.

Zendesk Ticketing Systems Operational Monitoring Issue escalation Reporting Customer Service

Relief Branch Service Manager

Union Bank of Nigeria

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered personalized customer support while resolving complex service requests and complaints. Built lasting customer relationships through empathy, professionalism, and solution-focused communication.

Customer Support Complaint Resolution Communication Skills Data Integrity Transaction Verification

Head Teller

Union Bank of Nigeria

Jan 2019 - Dec 2022 (3 years 11 months)

Provided exceptional frontline customer support in a fast-paced environment. Educated customers on banking products and services and resolved concerns quickly while maintaining service accuracy and quality.

Customer Support Banking Products Service quality problem resolution