Kartik Lakshman
@kartiklakshman
I lead AI-enabled learning, quality, and customer-experience transformations with measurable business impact.
IndiaWhat I'm looking for
At TeKnowledge, I own global strategy across Learning, Quality, Operational Excellence, and Sales Solutioning, helping drive $8M+ in business impact and contributing to approximately $50M in client wins.
I've built AI-enabled learning architecture that reduced onboarding by five days and saved approximately $900K, transformed quality into an analytics-driven model with predictive coaching, and led Lean initiatives that reduced cost-to-serve by approximately 30%.
Previously, I led global learning strategy at American Express and progressed through leadership roles at Convergys, spanning enterprise learning, consulting, quality, and curriculum transformation across technology, telecom, and financial services.
Experience
Work history, roles, and key accomplishments
Own global strategy across Learning, Quality, OPEX & Sales Solutioning
Built AI-enabled learning architecture and digital skilling programs
Transformed Quality into an analytics-driven, predictive operating model
Established Instructional Design COEs and leadership capability frameworks
Led design, implementation, governance & adoption of enterprise-scale skilling initiatives
Led global learning strategy across US/India, CSN & Credit; built scalable digital learning and continuous education models; drove knowledge retention, compliance and performance improvement through QA/VOC analytics and dashboards; strengthened colleague development and coaching; and led global initiatives in delivery excellence, innovation and transformation.
Progressed into middle management, leading Training, Instructional Design, Quality, Consulting & CX portfolios across Technology, Telecom and Financial Services. Delivered enterprise learning transformations, including globally adopted curriculum redesigns, improving speed-to-proficiency, customer outcomes and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Harvard University
Leadership Excellence Certificate, Leadership
Completed the Harvard Leadership Excellence program.
University of Delhi
Bachelor of Arts, Economics
1994 - 1997
Grade: 53%
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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