At Emeritus, I lead Learning & Development, Quality Assurance, and Customer Success across three business verticals, managing a $200k+ budget. I build blended learning and capability programs that contributed to a 26% internal promotion rate within 18 months.
I use AI and Adobe Articulate to create LMS-ready instructional modules, conversation analytics, and a Co-Pilot knowledge base for compliance SOPs. My tech-enabled query tracking reduced customer resolution times to under 12 hours.
Previously at Monster.com APAC & Gulf Operations, I directed talent development for more than 1,000 employees and scaled L&D from 3 to 17 international offices. I reduced training costs by 22% while achieving 95% global adoption of standardized learning pathways within six months.
Across Dell Computers EMEA, American Express, and ABC Infra Engineers, I've designed coaching, technical training, market-entry capability building, and digital-adoption programs. I bring a practical focus on learning analytics, leadership development, and measurable business outcomes.
