I've delivered ServiceNow solutions at Infosys and Capgemini, building and configuring ITSM and Customer Service Management capabilities. I translate business requirements into case types, catalog items, workflows, business rules, client scripts, and secure platform experiences.
I've integrated SAP, LDAP, REST, and SOAP services; implemented AI Search, CSM Workspace, portals, dashboards, and multilingual support; and supported major instance upgrades. I also create data loads, reports, notifications, ACLs, SLAs, and reusable Script Includes to improve service operations.
