Richard YURY
Open to opportunities

Richard YU

@richardyu

Experienced operations manager with a focus on efficiency and team success.

Philippines

What I'm looking for

I am looking for a role that allows me to leverage my management skills and improve operational efficiency while fostering a positive team culture.

I am a passionate and experienced operations management professional with a strong background in team management and finance. Currently, I serve as an Operations Manager at JPSC Holdings, where I supervise the operations team, resolve platform issues, and conduct employee training. My dedication to improving processes led to the development of Standard Operating Procedures (SOP) that reduced Average Handling Time (AHT) by 15% and improved customer satisfaction by 10%.

Previously, I worked as a Financial Officer at OutWit, where I implemented budget control methods that reduced operational costs by 5%-10%. My educational background includes a Master’s degree in International Logistics and Crisis Management, which has equipped me with the skills to navigate complex operational challenges. I am committed to fostering a positive work culture and increasing employee retention rates through performance-based reward programs.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

EN

EM Normandy

Master of Science, International Logistics

2017 - 2020

Completed a Master of Science in International Logistics and Crisis Management, focusing on logistics strategies and crisis management techniques.

TU

Tamkang University

Bachelor of Arts, Business Administration

2013 - 2017

Earned a Bachelor of Arts in Business Administration with a major in Accounting, gaining knowledge in financial management and accounting principles.

Tech stack

Software and tools used professionally

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Richard YU - Operations Manager - JPSC Holdings, Inc. | Himalayas