Open to opportunities

Richard YU

@richardyu

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Experienced operations manager with a focus on efficiency and team success.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my management skills and improve operational efficiency while fostering a positive team culture.

I am a passionate and experienced operations management professional with a strong background in team management and finance. Currently, I serve as an Operations Manager at JPSC Holdings, where I supervise the operations team, resolve platform issues, and conduct employee training. My dedication to improving processes led to the development of Standard Operating Procedures (SOP) that reduced Average Handling Time (AHT) by 15% and improved customer satisfaction by 10%.

Previously, I worked as a Financial Officer at OutWit, where I implemented budget control methods that reduced operational costs by 5%-10%. My educational background includes a Master’s degree in International Logistics and Crisis Management, which has equipped me with the skills to navigate complex operational challenges. I am committed to fostering a positive work culture and increasing employee retention rates through performance-based reward programs.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

JPSC Holdings, Inc.

Jul 2023 - Present (1 year 11 months)

Supervised operations team, resolved platform issues, negotiated contracts, and conducted employee training. Developed SOPs using Jira, reducing AHT by 15% and improving employee adaptation.

Operations Management Contract Negotiation Employee Development Jira Performance Management Customer Service Problem Solving Process Improvement

Financial Officer

OutWit, Inc.

Oct 2020 - Jul 2023 (2 years 9 months)

Prepared monthly income statements, verified expenses, and assisted in budget preparation. Implemented budget control methods, reducing operational costs by 5%-10%.

Financial Reporting Budgeting Google Sheets Cost Control Data Analysis Treasury Management Communication Problem Solving

Customer Support Agent

Nacoma Shared Service, Inc.

Mar 2017 - Aug 2020 (3 years 5 months)

Handled customer complaints, assisted with fund transfers, and provided technical support. Developed an internal FAQ system, increasing customer satisfaction by 10%.

Customer Support Technical Support Fund Transfers FAQ Development Communication Problem Solving Data Analysis Team Collaboration

Payment Data & Agreement Analyst

Trax Technologies Asia Inc.

Mar 2016 - Mar 2017 (11 months)

Conducted monthly audits of invoices, ensuring accuracy and compliance. Communicated with carriers to address user difficulties and provided training on system usage.

Data Analysis Communication Problem Solving Training Systems Compliance Documentation Financial Reporting Team Collaboration

Accounting Executive

Jimei group-Fontana Leisure Parks-Casino & Hotel

Jul 2015 - Jul 2016 (1 year)

Prepared daily revenue and cash flow reports for management. Coordinated with local finance staff to ensure accurate billing and account receivable collection.